We are committed to having an inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies. This is your chance to join us and help to influence and improve the environmental performance of water companies. We are looking for an individual with an excellent understanding of the water industry and how it impacts the environment to join our national Operations Catchment Services department as a Principal Account Officer. In this role you will provide expert support to the water company account manager for the following: • Managing the operational relationship with water and sewerage companies and/or water only companies. • Leading virtual teams of national and local operational colleagues to bring together intelligence and monitor risks to improve water company performance. • Reporting on performance trends and developing company specific action plans • Providing a support service to directors and senior managers who lead the strategic relationship with companies. • Working closely with colleagues to ensure effective application of regulatory policy and delivery of environmental objectives in a consistent way across the sector. Account management teams are responsible for keeping a comprehensive overview of water company environmental performance and their strategic plans to influence improvements and future investment. We influence water company future plans through the Ofwat price review and specific plans such as water resources management plans, drainage and wastewater management plans and pollution incident reduction plans. Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training and alternative working arrangements will be available to support you with your incident role. The team You’ll join the South West account management team, one of five across the country working with key customers internally and externally on water company planning and performance. The team is part of the Operations Catchment Services department which uses evidence, expertise and innovation to drive performance and influence investment. We’re a friendly, dispersed team that uses smart tools to stay connected. Some travel and overnight stays may be required. Experience/skills required We're looking for candidates with either a degree in an environmental discipline, or equivalent relevant experience. Please demonstrate you have the following skills and experience: • Detailed knowledge, understanding and experience of water company operations, regulation and/or planning. • Excellent organisational skills and ability to manage multiple and complex activities • Flexible working style and ability to work at pace when required. • Excellent written and verbal communications skills • Excellent customer focus, with ability to build respectful, working relationships with colleagues, customers and stakeholders. • Ability to influence others at a senior level • Ability to manage and present data and information effectively • Comprehensive knowledge of environmental pressures impacting on the water environment • Analytical thinking that can not only review a situation to identify potential issues but also identify solutions that provide added value You’ll have a range of development opportunities and appropriate training will be provided.