We’re looking for someone to identify the best possible solutions and opportunities to make our clients websites better for the people who use it and the planet we live on, whilst creating trusted relationships on a day to day basis. We are particularly keen to hear from you if you have a passion for purpose and are keen to understand and support the delivery of greener and human centric websites. About Wholegrain Digital Established in 2007, we are a specialist WordPress agency and pioneers in the digital sustainability space, working with positive and purpose led organisations. We are proud to be a Certified B Corp since 2017 and our mission is to create the best websites in the world, use our business as a force for good, and use design and web technology to help accelerate the shift to a sustainable future. We declare a climate emergency. We are a living wage employer. We are leaders in greening the web. We are human and inclusive. We use our business as a force for good. Although Wholegrain is based in London, our team of 25 are spread outside of the capital. Collectively, we work to create an inclusive and supportive environment which actively encourages personal growth and innovation as well as leaving space for the team to challenge and be challenged, regardless of their background, identity or job title. About the role Day to day and skills Relationships We build great relationships by providing honest and genuine good service for our clients. You will know them and engage on a level that feels comfortable for both sides of the partnership so new clients are won over and existing clients trust our expertise. Vision Spotting opportunities to build closer bonds, do better work and further our mission to green the internet by identifying needs and speaking to the right specialists in our team to make them a reality. Communication We are a fast paced team and so the ability to manage multiple conversations and calmly keep communications strong is really important. New Business Either seeing a need yourself or being passed something by one of our Project Managers, you will be comfortable to pick up the conversation and gather the clients needs, helping them shape a brief and then executing our plan to answer it. Financial There will be financial tracking and invoicing to look after. Innovation Ideas are always welcome. You will get to know our clients’ business and their sector to a point where you can identify parallels and bring some new thinking on how we can meet their needs. Culture Our team is encouraged to bring their complete selves to work and this means being part of a culture of acceptance. Future growth We are all human and that means being flexible to explore career paths and future skills. Our structure is devised to encourage this without being capped by other members of the team. You will have the opportunity to take ownership of not only client accounts but also internal projects or processes that will provide learning and growth. The usual training courses, seminars and conferences are also available. Who you will work with Clients Our clients sit firmly within the purpose driven space and we have a robust ethical screening process to ensure we are aligned. This could be in any sector from charity through to commercial but they all share our values and want to improve the lives of people and lessen the impact we are having on the planet. Team Sitting as a core part of the client success team and reporting directly into the Client Success Director, you will be working across the wider Wholegrain team and expected to forge strong working relationships through considered and clear communication as well as fostering strong internal rituals. Wellness and benefits Flexible working is an option. An additional paid holiday if you use renewable energy at home and additional days for length of service. You will have access to the SPILL mental health support platform with free access to therapy sessions. Access to Santander bikes if you plan to use them. Birthdays off (a given, but worth a mention!) Climate Perks Days (more information on this here). Discounts on events and exhibitions at Somerset House. Opportunities for learning and development by attending conferences and training courses for each employee. Good to know… Team: Client Success, reporting to Client Success Director Term: Full time 40hrs per week (9-5) but flexible considered Salary: £30-£35k Start date: As soon as possible Holiday allowance: 22 days (increasing yearly) plus 8 bank holidays Location: Remote with access to Somerset House shared office space Recruitment process once we have your CV: Stage 01 – Culture This is an informal conversation and a chance to ask us some questions. Stage 02 – Interview Slightly more structured and with different members of the team. Stage 03 – Practical The chance to show us what you do in action and any final questions you might have for us. How to apply Simply click Apply and fill in your details! We get a lot of good CVs but what we are really looking for is the person behind them to shine through in your cover letter. Please note, although we appreciate every candidate’s unique background and knowledge, for this role we are looking for talents who have experience in agency life and so we will only be in contact with successful applicants who meet the criteria. Recruitment agencies – please don’t contact us.