Administration Team Leader Location: Home Based - UK An excellent opportunity has arisen for an administration team leaders to join our team. Capita has been appointed by SLC to supply Disabled Students' Allowance (DSA) services in East England, the Midlands, London, and Wales, The team leader will be responsible for providing guidance, direction, clear instruction and leadership to a group of individuals. The Team Manager is responsible for driving performance in respect of both quality and quantity. In addition, providing support and encouraging development of individuals, motivating all to deliver excellent results and formulating an effective team. The TL will work collaboratively with the Technical / Operations Managers and other Team Leaders across DSA, providing strong and effective leadership to the DSA Operational Teams and be proactively responsible for staff motivation and develop and maintain a team ethos as well as minimising staff absence and attrition. What you'll be doing: • Operate a culture of openness and listening that is consistent with the company values. Encourage both formal and informal communication with reports, peers and outside agencies. • Ensure employee relations are managed consistently and fairly in accordance with Capita policies, achieving the highest possible levels of employee engagement across DSA. • Carry out regular reviews with direct reports to ensure a clear understanding of objectives and recognise individual's performance. • Work closely with the client and external agencies to deliver the best outcome for all parties. • Demonstrate a strong customer focus, displaying a positive and flexible approach. • Communicate effectively the plans and strategy for the business, providing support to individuals to deliver. • Implement and monitor key performance and contract delivery indicators (CDIs) and ensure that the department achieves all set internal and contractual targets. • Adhere to a robust audit model to ensure that quality and procedures are regularly reviewed and where necessary, improved. What we are looking for: • Experienced in managing high levels of customer satisfaction; motivating a team to achieve KPIs • Track record in excellent front-line management • Experience of working to specific targets and goals • Excellent written and verbal communication skills • Excellent communication and leadership skills • Organizational and time-management skills • Decision-making skills Desirable • Good understanding of DSA operating procedures • Coaching and training skills • Qualification in ILM (previously NEBS) or equivalent About Government Services For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies. Capita is committed to the local government sector and is the market leader in the delivery of Planning Resilience Services to Local Authority clients. We have worked with over 100 Local Authority clients nationwide, and have an outstanding track record of providing Development Management & Planning Policy and Consultancy services. Capita has been supplying needs assessments for DSA since 2005 under our Contact Associates brand. Over that time, we have assessed over 75,000 students and supported them on their learning journeys. We've learnt a great deal about delivering a high-quality, digitally enabled, end-to-end customer experience. We will work closely with SLC to ensure that students benefit a seamless experience, which will mean their needs are met faster. Capita will provide a single point of contact for around 30,000 university students each year, carrying out a range of services, from initial needs assessment, to sourcing better value, higher quality, equipment, training students to use the technology and providing on-going after care. What's in it for you? • A competitive basic salary • 23 days' holiday (rising to 27) with the opportunity to buy extra leave. • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more. • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology. • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. • You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. To view our Covid-19 and process adjustments information, please visit the Capita Careers site. Equal Opportunities We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email at [email protected] or call 07784 237318 and we'll get back to you.