Purpose of the job We have an exciting opportunity for an Administrator Support Officer with a proactive and positive approach to customer care. As the first point of contact, you will have the opportunity to make a genuine customer focused, first impression to residents and the overall service provision. You will provide and promote a professional, high quality, face to face and telephone service to all Gloucester Grove Estate residents. In addition, provide effective day to day support for to the organisations operational team. The post holder will be responsible for dealing with all customer enquiries in relation to our services, focusing primarily on repairs, housing management and income management. Delivering a service to meet the individual needs of all customers and wherever possible resolving enquiries at first point of contact. The Job Working within a small team you will aim to resolve queries during the first contact, so taking personal ownership and responsibility is a given. You will need excellent listening and communication skills as well as being methodical in your actions so that colleagues and contractors are clear on any follow on tasks. Key relationships: Gloucester Grove Management Board, Local Authority, Contractors, Tenants and Service users. To apply - Please download and complete the application form. Once completed please return to: [email protected] by the 04 October 2024