London
Administrator
Guy's and St Thomas' Trust
£27,948
Full-time
Description
Job overview
An exciting opportunity has arisen within the Hearing Implant & Adult Audiology Department. We are seeking a permanent Band 3 Administrator for our Audiology Audiology Team based at Guy's Hospital.
You will join a team of administrators in running the administrative functions of the unit. This will involve working at reception, dealing with patient appointment queries2, Scheduling appointments, and processing referrals.
Main duties of the job
The Administrator will provide high quality administrative support to the department. Tasks will include reception duties, communicating with patients, customer service, maintaining databases, booking appointments and general administrative support to the Department.
The Administrator will play a key role in the efficient day-to-day activities of the department. The post holder will often be the first point of contact for the department and will be required to communicate professionally and courteously.
The post holder will answer general queries and explain information relating to the department.
Working for our organisation
Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.
The post holder will:
a. Put patients first
b. Take pride in what they do
c. Respect others
d. Strive to be the best
e. Act with integrity
Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet .
Detailed job description and main responsibilities
Main Duties
Being the first point of contact for patients when covering the reception desk
Maintaining the smooth running of a clinic
Booking patient appointments
Answering patient queries via email and telephone
Provide administrative support within the service, including cross cover for administrative team members as required
Provide advice and support to new or less experienced employees on own administrative duties
Maintain departmental databases in a timely and accurate manner. Assist with the collation of data as required.
Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users.
Undertake any other reasonable duties necessary to ensure the smooth running of the service.
Communication
Act as first point of contact for callers, visitors and deliveries to the department.
Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary.
General Office Duties
Maintain stationary supplies, order stationery, supplies and services in accordance with policies and procedures.
Photocopying, collation and distribution of reports, correspondence, handouts etc.
Establish and maintain accurate and efficient filing systems and spreadsheets.
Ensure the department is maintained and kept tidy at all times.
Reporting and monitoring any maintenance / facilities as appropriate.
Covering front desk duties as required.
Person specification
Qualifications
Essential criteria
Good general education with English and Maths to GCSE standard or equivalent
Relevant NVQ 3 or evidence of equivalent experience e.g. Experience in administrative roles
Experience
Essential criteria
Proven experience of working in an administrative role
Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
Desirable criteria
Experience of an administrative role within the NHS
Knowledge of medical terminology
Skills and Knowledge
Essential criteria
Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
Ability to work as part of a team as well as using own initiative
Excellent organisational skills and attention to detail
Ability to handle confidential and sensitive information appropriately
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Further details / informal visits contact
Name
Faysal Patel
Job title
Service Manager
Email address
[email protected]
Telephone number
07748703230
Expiry date: 28/05/2024
Administrator
Company
Guy's and St Thomas' Trust
Salary
£27,948
Job Type
Full-time
Location
London
Our Commitments
Living Wage Employer
Armed Forces Covenant
Disability Confident
Hiring Local
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Guy's and St Thomas' Trust
Healthcare and Veterinary Sciences
About us
As part of one of the largest and most engaged workforces in the NHS you'll have access to our unrivalled training and development programmes.
We want the best people to join us, learn with us and grow with us, so whether you're in a clinical or non-clinical role we’re committed to creating a supportive and inclusive culture in which you can progress and be your best.
We are an inclusive organisation
Promoting diversity, equality, accessibility and inclusion is at the heart of everything we do for our patients and how we make our trust a great place to work.
We welcome people from all backgrounds. Our fair recruitment practices offer equal access to employment opportunities and our staff networks enable everyone's voice to be heard.
We are committed to ensuring all of our 23,500 staff feel valued and have the support they need to do their job to the best of their ability.
Our health and wellbeing programme is one of the most comprehensive in the NHS and provides a wide range of benefits and support to help in your professional, personal and family life.
Our Commitments
Living Wage Employer
Armed Forces Covenant
Disability Confident
Hiring Local
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