We are looking for a front-facing Admissions and customer services adviser for Lewisham College. This post will be working with prospective customers, current students and other stakeholders. The role requires a person who will undertake a range of customer service, administrative duties including: Meeting and greeting customers, Record keeping, Supporting and attending internal and external marketing events /Open days / Interview days, enrolment, Initial Information Advice and Guidance, and adhoc requirements such as keeping students’ records updated and helping with duties relating to admissions, working once a week on evening duty. Provide advice and guidance on course options to applicants and potential applicants verbally and in writing. Deal with all internal and external queries concerning the progress and status of an application. Handle telephone and email enquiries from prospective students, independently and in a timely and professional manner. Provide overall clerical support to the whole admissions department. You will have: A first-class customer service or administration background, Level 3 in either Customer Service or Administration qualification and other minimum Level 3 qualification in Maths and English, The ability to work with a professional team Excellent written, oral communication skills and good IT skills. About Lewisham College Lewisham College is a large further education college in London and we’re proud of our reputation for producing knowledgeable, successful students with great employment potential. We offer an exciting range of work-focused courses, and provide a friendly, supportive learning environment where talent is nurtured. We have achieved excellent results in recent years, but we know that we can only continue our success, and grow, by recruiting and retaining the best possible talent. We set out to employ staff with a genuine passion for further education and a commitment to ensuring all students achieve their potential, whatever barriers they need to overcome. Our people make a real difference not only to the lives of students, but also to local employers and the wider Lewisham community. Every colleague has a valuable and important part to play here at Lewisham College and all of our employees are well-supported. We offer a wide range of staff development programmes, benefits and support all designed to enable our people to continually improve and reward them for their hard work and dedication. If you have a passion for education and its power to improve lives, and want to inspire young people and adults, we’d love to welcome you to our team. Lewisham College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff to share this commitment. At Lewisham College, our values are not just about what we do, but also about how we do things. Our values underpin the culture and beliefs of our organisation, we expect all our staff to demonstrate behaviours in line with our core values. 1. Being both inclusive and diverse 2. Trusting and respecting our communities 3. Taking ownership whilst working collaboratively 4. Inspiring excellence and curiosity. As part of the NCG Group, Lewisham College offers an excellent benefits package, including generous holiday entitlement, access to the Teachers’ pension scheme (for teaching posts) or Local Government pension scheme (non-teaching posts), company sick pay, a cycle to work scheme and much more. NCG seeks to promote and maintain an equal, diverse, inclusive and supportive environment for work and study that assists all members of our communities to reach their full potential. We are committed to achieving a truly representative workforce and therefore welcome applications from across the national and regional communities that we work with and serve. No agency applications will be accepted. NCG reserve the right to close the vacancy early.