Location
Westminster & Hybrid (Flexible working with 50% to 60% office or outreach presence)

Hours
Flexible, 4-5 days per week

Salary
£42,012 FTE

About the Role
At Citizens Advice Westminster, you will join a mission-driven organisation dedicated to empowering local residents through expert advice, advocacy, and education. As an Advice Manager, you will play a pivotal role in shaping the delivery of high-quality, multi-channel advice services, ensuring that the most vulnerable members of our community receive timely and effective support.

Your work will directly impact lives across Westminster, helping clients navigate complex issues such as debt, housing, benefits, and immigration. You will act as a trusted leader, technical expert, and mentor, driving excellence in service delivery and championing continuous improvement.

You will manage outreach sessions, supervise advisers, and take ownership of debt casework and technical quality. Your responsibilities include coaching and mentoring staff, shaping service innovation, and ensuring adherence to quality standards.

As a specialist in debt supervision and casework, you will:
- Deliver expert advice to vulnerable clients
- Provide technical supervision and case checking to uphold AQS standards
- Lead training and coaching in debt-related areas
- Consult with partners and stakeholders to enhance service delivery
- Monitor and communicate key policy developments in the debt advice landscape

We offer more than a competitive salary and a fulfilling career in a values-led organisation. Benefits include annual season ticket loans, career breaks, and a strong commitment to your ongoing development. Whether you are honing your expertise in casework or growing into leadership roles in policy and campaigning, you will find opportunities to stretch and thrive.

You will be part of a warm, inclusive team culture where collaboration is encouraged, opinions are respected, and every voice matters. Flexible working arrangements include the opportunity to work from home several days a week.

If you are ready to contribute to a vital community organisation supporting those in need, we encourage you to apply and demonstrate how you meet the competencies outlined in the Person Specification.

Experience
Proven experience in debt casework and supervision within an advice setting. Experience managing and mentoring a team is essential. Familiarity with AQS standards and quality assurance processes is required.

About you
You are a motivated and compassionate leader with strong technical expertise in debt advice. You have excellent communication and coaching skills, thrive in a collaborative environment, and are committed to delivering high-quality services to vulnerable clients. You embrace continuous improvement and innovation in service delivery.

You are comfortable working flexibly and maintaining a balance between office, outreach, and remote work.

Qualifications
Relevant professional qualifications in debt advice or equivalent experience are desirable. Commitment to ongoing professional development is expected.