The Barnet Group Would you like to be part of a phenomenal team who every day are making a positive impact on more than 14,000 families in and around the diverse communities of Barnet? If so, then the Barnet Group can offer you what you are looking for. The Barnet Group prides itself on being an inclusive employer so that our people can be their authentic self. We promote an environment where each staff member feels valued while also acknowledging their differences and how these differences contribute to our culture and business outcomes. We celebrate different points of view and want to encourage a diverse group of people who are representative of the community we serve to get involved and engage with us regardless of age, disability, gender or gender identity, ethnic origin or race, religion or belief and sexual orientation. The Vacancy TBG Flex are looking for a highly motivated and enthusiastic person to join the Housing Management Service. You will be responsible for managing medium and high level anti-social behaviour complaints across our managed and owned stock, and will tackle all forms of hate crime, neighbour nuisance and anti-social behaviour. We are looking for someone that can provide a responsive and proactive service to our residents and support our vision for Healthy Neighbourhoods. Whilst working within the Housing Management service, you will be required to network and work across teams as well as develop relationships with our external partners. The ability to resolve complex ASB cases whilst supporting victims is key to the service we provide. You must be able to demonstrate your ability to problem solve, work flexibly be innovative and self-motivated. The Barnet Group is a dynamic organisation, always looking for innovative and fresh ideas to tackle the challenging situations we face every day. If you think you’ve got what it takes to be part of our team, we’d like to hear from you. The role will be based in our Colindale office with an element of hybrid working. The Barnet Group have a welcoming, strong and supportive working environment set up to help develop your skills and enable you to reach your full potential. As part of our package there is a competitive salary and regular training. You will also receive a Flexible benefit allowance of 5% of your base salary. What you'll need to succeed? -An understanding of Anti-Social Behaviour, non-legal remedies, and legal remedies -The ability to work closely with local authorities, police, and other agencies to pursue appropriate legal action; -An understanding of preparing cases and witness statements for county court hearings; -Experience of dealing with challenging behaviour and a sound knowledge of civil -and criminal legislation; -A commitment to delivering excellent customer service; -The ability to manage your own caseload independently; -A hard-working solution-based approach to dealing with tasks. What you need to do now? If you're interested in this role, look at the attached Job Description for more details and if it’s the ideal job for you, apply now. What’s in it for you? We’re committed to making The Barnet Group a really great place to work. As well as offering a positive culture, we offer a generous pay and benefits package, some of which are listed below: -We are a London Living Wage Employer -25 days annual leave, rising with length of service -Ability to buy or sell up to five days annual leave per year -Life insurance - 3x of annual salary -Employee Assistance Programme -Volunteering Activities -Flexible and agile working -Flexible Benefits & Pension 5% of your salary – access to a variety of benefits to choose from -Career progression across the organisation with our mentoring programme and apprenticeships -Access to extensive learning and training opportunities with learning pool platform The Barnet Group is a mindful employer with trained Mental Health First Aiders Our promise and values The Barnet group evaluates staff attitudes and the willingness of people to embrace inclusion and diversity, and the extent to which they take meaningful action which contributes to our ability to attract and retain talent. TBG offers our people a psychologically safe space whilst promoting personal growth. Most importantly, we believe in the three “C’s” of inclusion; by being curious, courageous, and committed individuals, we inspire our teams to become more welcoming and inclusive. Our values are also an integral part of the way we work together, and they are: -Show respect – we respect each other and our customers. -Find solutions – we find solutions to meet people’s needs. -Make a difference – we make a positive difference to people’s lives.