Appeals and Representation Officer About Us Our Greenwich Plan sets out our vision for the next 4 years focusing on the changes we collectively want to see in our borough and Council. We want to become a more strategic, efficient and adaptive organisation, to deliver for our communities. Our workforce is key to making this happen. Royal Greenwich is a borough synonymous with first class modern services. Our vibrant, diverse communities span Greenwich town centre in the west, to Thamesmead in the east, from the Greenwich Peninsula in the north to Eltham in the south. Royal Greenwich has a reputation for combining ambition with delivery. We are on a journey towards a low carbon future and the sustainability agenda will influence all areas of the Council’s work. This is an opportunity to play a key role in shaping the Council’s ambitions for our future transport network, implement high-profile schemes and maintain a strong grip on the delivery of key projects. To be successful in this post you will be as comfortable with strategy as you are with leading large operations. You will need to bring energy, tenacity and strong communication skills. You will thrive on data and evaluation to evidence and inform delivery and service improvements. Above all, you’ll be committed to delivering an efficient, well-connected network that our residents love – with a carbon footprint that we can be proud of, as well as delivering the councils Transport Strategy. About the Role We have 4 x vacancies in our Back Office Parking Team for Appeals and Representation Officers. This career graded position comes with a number of responsibilities depending on your entry level. All candidates will be required to support our busy Parking service and be responsible for investigating and responding to a range of enquiries and correspondence, including parking appeals and representations, complaints, and general correspondence, along with following the statutory process in respect of Penalty Charge Notices. Other duties include processing refunds, administering, and responding to Charge Certificate correspondence, communicating with County Courts and Bailiff Agents to support and resolve PCN disputes. You will also handle telephone enquiries for this busy team. Additional responsibilities at Scale 6 include providing cover for your team in periods of absence and for SO1 duties, you will be expected to collate evidence packs for cases going to Tribunal, meeting deadlines for investigations to be carried out, attend personal appeals and act as the liaison officer between the Council and London Tribunals. We’re looking for candidates that have experience in a similar role, or with strong customer service skills, along with being an excellent communicator and team player. You will be able to understand and assess complex sets of written information, be good at conflict resolution with excellent written and oral communication abilities. For an informal discussion about this opportunity, please contact Stephen Willie; [email protected] . If you require any assistance in viewing or accessing this opportunity, please contact [email protected] or call 020-8921-8977 Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received. Advert Close: All vacancies close at midnight unless otherwise stated. How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. Internal Only Advert: This vacancy is being advertised internally only – this means it is only open to applications from existing employees, agency workers, apprentices and GSP/GSS employees. Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary. Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration. Organisation Royal Borough of Greenwich Reference REC/24/01023 Salary Details £30033 - £31440 Additional Allowances n/a Location Postcode SE18 6HQ Job Term and Hours per Week Permanent; 35 Closing Date 18 October 2024