Leonardo Hotels UK are looking for an enthusiastic, genuine, and friendly person who wants to contribute to our guests having a memorable stay with us. We have an opportunity for you to join the Team as an AV Support Technician We want you to be part of a great diverse team working together to ensure our guests have a great experience and stay. Job Purpose: To provide AV and technical support where required to all clients facilitating the hotel. What you can expect: To service all AV requirements as requested by clients through the hotel events team To offer technical support to the venue's AV Manager and Events team. Ensuring that all kit is set up neatly and to a high standard. Assist with support for multi-media broadcasting Quick response to emergency/ad-hoc requests Assist where possible with IT related enquiries during supports. Escalate issues if required. To keep an on-going stock check of equipment stored on site. To work with the hotel's operation staff to ensure each room has correctly set up AV equipment. To operate events as and when needed What we expect from you: To be hard working and enthusiastic To have hands on knowledge of technical equipment Digital Audio Mixers (essential) RF and Wired Microphones (essential) Basic Video Knowledge (use of cameras, video switcher, video resolutions, projectors) - essential Lighting equipment and lighting programming (this is not essential however would be beneficial) Basic streaming knowledge (this is not essential however would be beneficial) Knowledge and experience in the hotel conference industry (this is not essential however would be beneficial) Customer service skills To be a good team player To have good attention to detail and take pride in your own work Good communication & time management skills Be Computer Literate - Good working knowledge of Microsoft Office applications including Excel / Word / Outlook and Powerpoint Why come and work for us – to receive practical training, development, and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development toward a long and successful career. Some of the great benefits of working for us include: Varied and interesting work- no day is the same at Leonardo Hotels UK Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too Having the chance to work with and around friendly people – we have a great culture with employee satisfaction at 82% (2017 result) Birthday cards every year- we celebrate everything The opportunity to work for a well-respected brand where people development is at the heart of our culture Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support A smart Uniform Meals on duty Monthly engagement activities- we like to have fun while working hard Annual Charity Event Day- we help and support our communities So many training courses that your brain may not be able to squeeze them all in Employee of the month earning you a little bonus and fame for the month. Leo Points – earn points and claim them back on gifts that you want Stay at one of our hotels for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too. 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days