Location
Hounslow

Hours
Full Time (hours not specified)

Salary
£21,840 per annum

About the Role
This is an exciting opportunity to join Homelessness, Independence and Preventative Services, which adopts a preventative approach across housing, health and social care agendas. You will be a frontline professional delivering a first-class, modern and flexible service to some of the most vulnerable people in the Borough.

This role is central to the Council’s response to homelessness. The service is progressing its agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.

You will be responsible for booking in, cancelling, and tracking applicants placed in emergency and temporary accommodation to ensure compliance with relevant legislation and guidance. You will provide high standards of face-to-face customer service to homeless residents approaching the Housing Service in person at Hounslow House, ensuring suitable placement into emergency accommodation.

You will maintain accurate records to maximise use of available accommodation, transfer households to more suitable accommodation as required, and assist with the collection of income by tracking rent accounts and Housing Benefit claims.

You will help resolve issues where applicants may no longer be residing in their accommodation, assist with emergency and temporary accommodation placements, liaise with external providers, proactively prevent and resolve crises, and work collaboratively to resolve wide-ranging issues associated with emergency accommodation.

The London Borough of Hounslow is an outstanding council serving a diverse and vibrant borough with a strong commitment to excellent services and inclusion. The council values diversity and inclusion, living by core values that emphasize equality and breaking down barriers to unlock the power of diverse minds.

Experience
Experience working in a customer-facing role or within housing or homelessness services is desirable but not explicitly stated. A commitment to delivering excellent customer service and working with vulnerable people is essential.

About you
You will be a proactive, organised, and compassionate individual with the ability to work under pressure in a busy environment. You should have strong communication skills and the ability to work collaboratively with internal teams and external providers. A commitment to the council’s values of diversity, inclusion and equality is essential.

Qualifications
A standard DBS check is required for this role. Specific qualifications are not stated but relevant experience or knowledge of homelessness and temporary accommodation processes will be advantageous.