Location
London, with some home working.

Hours
Full Time

Salary
£27,008 Per Annum

About the Role
As the primary clerical support resource for internal and external customers, the Business Administrator will undertake time-critical administration tasks to support the progression of claimant referrals through the Personal Independence Payment (PIP), Workplace Capability Assessment (WCA), and Specialist Benefits (SB) assessment process. This role is essential in contributing to the achievement of volume, quality, and service target performance levels.

Experience
Previous experience in an administration/clerical support role.
Previous experience in customer service.
Strong customer service skills.
Excellent written and verbal communication skills.
Good interpersonal skills.
Analytical and problem-solving skills.
IT literacy including the ability to type/data input accurately and at speed.
Previous experience using CRM databases.
Organised and able to manage time productively.
Flexible and able to adapt and respond well to change.

Desirable Criteria
Experience using Power BI.
Experience of using contact centre technologies.
Customer Service Qualification.