Description JOB TITLE: Cabin Services Guideman LOCATION: London Heathrow Airport WORKING HOURS: 40 hours per week SHIFT PATTERN: 3 on 3 off PAY RATE: £13.32 per hour ABM Aviation at London Heathrow Airport is delighted to be the new partner of choice to provide Secure Cleaning and related services to British Airways for Terminal 3. ABM is already the largest provider of widebody Secure Clean services at Heathrow, and we have opportunities to grow our 500 strong team to meet the needs of our newest customer. We are recruiting in a wide variety of roles including – Operations Managers, Duty Managers, Quality Managers, Team Leaders, Allocators, Hi Lift Drivers, Toilet and Water Drivers, Minibus Drivers, Steps Drivers and Secure Clean Operatives with opportunities on both days and nights. “Make a Difference”, come and join our amazing Cabin Services team at Heathrow and become part of the best in the business. Take a look at the job roles on our Careers website at https://apply.workable.com/abm-careers/ and put in your application ROLE OVERVIEW AND PURPOSE Working as part of the Secure Clean Operative Team, the purpose of this role will be to assist/guide the Hi Lift Driver to transport all the required stocks, materials and equipment for the Cleaning Team on-board: to upload, unload vehicles and act as an active member of the ABM operational aircraft appearance team. KEY RESPONSIBILITIES To safely guide the Hi-lift vehicle on/off the aircraft To ensure the High-lift vehicle is safely positioned onto the aircraft and to ensure the aircraft door is safe to open prior to opening the Hi-lift doors/shutters To work with the Team Leader and Hi-Lift Drivers to ensure the aircraft is stocked and replenished To load and unload the Hi-lift vehicle with new and used products, cages, waste etc. To ensure the Hi-Lift vehicle is leaving the aircraft and its airport stand safe and clean There may be at times a requirement to help the cleaning team with their duties. HEALTH & SAFETY RESPONSIBILITIES Follow Group and company policies and procedures at all times. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system. Person Specification You must be able to understand English language to adhere to company notices, staff briefings and individual instructions provided to you, which will affect your working duties. Previous Airline &/or Airport experience is desired although not essential Self-motivated and reliable with a conscientious approach to the Safety and Security aspects of your role. Flexible approach to work and able to work efficiently and thoroughly with minimal supervision. Able to cope with a pressured environment. Excellent time keeping Driving Licence is essential - Applicants do not need to drive but MUST hold a Driving Licence NOTE This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business. Please note that ABM are an equal opportunities employer, we do not discriminate and welcome all responses. REQUIRED SKILLS AND EXPERIENCE High school diploma or equivalent Previous experience in a customer service role is preferred Excellent communication and interpersonal skills Ability to multitask and prioritize tasks effectively Strong attention to detail and problem-solving abilities Knowledge of safety regulations and procedures Physical stamina to perform duties such as walking, standing, and lifting heavy objects as required