Description JOB TITLE: Cabin Services Team Leader Day LOCATION: London Heathrow Airport WORKING HOURS: 40 hours per week SHIFT PATTERN: 4 on 2 off, early start is 0500 and late finish is 23.00 mixed shifts PAY RATE: £13.80 PER HOUR ABM Aviation at London Heathrow Airport is delighted to be the new partner of choice to provide Secure Cleaning and related services to British Airways for Terminal 3. ABM is already the largest provider of widebody Secure Clean services at Heathrow, and we have opportunities to grow our 500 strong team to meet the needs of our newest customer. We are recruiting in a wide variety of roles including – Operations Managers, Duty Managers, Quality Managers, Team Leaders, Allocators, Hi Lift Drivers, Toilet and Water Drivers, Minibus Drivers, Steps Drivers and Secure Clean Operatives with opportunities on both days and nights. “Make a Difference”, come and join our amazing Cabin Services team at Heathrow and become part of the best in the business. Take a look at the job roles on our Careers website at https://apply.workable.com/abm-careers/ and put in your application. ROLE OVERVIEW AND PURPOSE The purpose of the Team Leader is to ensure quality of cleaning standards are met within the time frame set per aircraft. You will be responsible for driving and operating high lift trucks (steps with cabin) and positioning on to aircraft air. As well as effectively acting second in command to the Cabin Appearance Manager and to monitor aircrafts ensuring compliance with relevant processes. The ideal candidate will have experience of aircraft cleaning. The responsibility of the aircraft and/or ensuring service level agreements are met is the responsibility of team leaders. KEY RESPONSIBILITIES Proactive management of cleaning teams on an individual and group basis Ensure that the team maintains quality standards of cleaning and that security checks are carries out effectively on their assigned aircraft. Safely drive and operate aircraft steps and position onto aircraft . Set an example and deliver legendary service. Liaise with movement control to obtain daily work details and relevant paperwork. Ensuring all paperwork is duly submitted and complies with GDPR (general data protection regulation) Attend briefings regarding key focus cleaning areas / specific requirements and effectively communicate the briefing to the team. Efficiently plan and allocate tasks fairly to team members. Update security check sheets in line with compliance. Accurately complete and return secure clean and vehicle defect documentation. Collaboratively work with allocations team, effectively communicating aircraft arrival time, delays, and secure cleaning turnaround times. Monitor the team to ensure all members are working to agreed standards and that they are comprehensively and effectively searching all required areas, using the correct equipment. Responsible for signing in and out equipment. Complete final walkthrough with the teams to rectify and prevent call backs. Effectively manage, coach and mentor aircraft cleaners to meet service level agreements. Responsible for ensuring absence management processes are effectively managed for cabin cleaners, with those absent effectively reported to Cabin Appearance Managers. Ensure staff, under your control sign on and off, appropriately, and correctly in accordance with Company Policy and Procedures. Ensure that the employees perform their jobs effectively. Ensure good management practices including effective appraisals and assessment are applied in order to achieve optimum staff performance, timekeeping, development, and retention. Maintain staff discipline and conformance with Company and regulatory requirements, utilizing the Company disciplinary process where necessary. Ensure all paperwork is managed and processed in line with GDPR (general data protection regulation) HEALTH & SAFETY RESPONSIBILITIES Always follow Group and company policies and procedures. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system. NOTE This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business. REQUIRED SKILLS AND EXPERIENCE Previous experience as a driver, preferably with passenger transport Previous Supervisory /Management experience Strong communication skills A general understanding of H&S legislation Physically fit and able to handle manual tasks Strong attention to detail and vehicle maintenance knowledge Ability to work well in a team and independently Flexible availability to work various shift patterns Valid driving license Computer literate Behaviours: Excellent communication & interpersonal skills Flexibility Innovative Achievement orientated Energy/Drive