Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview **** Please note that we are recruiting for 1 permanent substantive position and 1 12-month maternity cover position **** Our Cancer Data Team administrative assistants are to directly responsible to improve the care of cancer patients. By assisting with monitoring and reviewing patient care pathways and/or treatment progress, the successful applicant will have the opportunity to work closely with administrative and clinical colleagues to identify and suggest improvements to ensure cancer patients receive treatment as soon as possible. Main duties of the job The successful candidate must be proactive – able to make suggestions on potential process changes to improve the patient’s treatment pathways, and work with the team to take the appropriate action to achieve this. Knowledge of cancer patient treatment pathways would greatly assist with these suggestions. Strong communication skills and the ability to work with others within different roles within the Trust are key to this position, as is strong administrative experience and the drive to improve patient care. By working with clinical teams, managers and peers, and the ability to show a direct impact to patients’ treatment times, this role offers excellent job satisfaction and career development opportunities. Working for our organisation Guy’s and St Thomas’ is one of the largest hospital trusts in the country, with around 22,000 staff; an annual turnover of more than £2.4 billion; and 2.2 million patient contacts a year. Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence. We provide a full range of hospital services for our local communities and community services for patients in Lambeth and Southwark. We also provide specialist services for patients from further afield, including cancer, cardiac, kidney, women’s and orthopaedic services, and we are home to the Evelina Children’s Hospital. Since February 2021, Royal Brompton and Harefield hospitals have become a new clinical group within Guy’s and St. Thomas’. See www.guysandstthomas.nhs.uk. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. We also have a positive approach to corporate social responsibility and are keen to engage our staff in an agenda that ranges from promoting environmental sustainability to the creation of local employment opportunities. Detailed job description and main responsibilities Department Information: The Cancer Data Team provides Trust-level support for multi-disciplinary teams focusing on the care of those on a suspected cancer pathway. The team book appointments, support the administrative function of the MDTs, and proactively track patients on a pathway, liaising with colleagues in all areas of the Trust and with other external agencies. Organisational Values: Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust. The post holder will: Put patients first Take pride in what they do Respect others Strive to be the best Act with integrity Our values and behaviors framework | describes what it means for every one of us in the Trust to put our values into action. Job Summary Responsible for the preparation for Multi-Disciplinary Team (MDT) Meeting, ensuring information is available to clinicians to assist them in their decision making regarding patient care. Ensuring all documentation is available to allow decisions to be made at the earliest opportunity. Identify information which may be required to support the decisions and source this accordingly, contacting other Trusts and GPs as required. To attend MDT meetings as required and complete actions regarding the care of patients within the designated pathway. Key Relationships Internal: Pathway Manager, Patient Flow Coordinators, MDT Lead Clinicians, Clinical Nurse Specialists, Service Managers in supported specialties, eRS team, Assistant Service Managers in supported specialties & Clinic Supervisors in supported specialties. External: MDM coordinators at other trusts, General Practitioners, Diagnostic Services at Referring Trusts, Administrative / Secretarial teams at Referring Trusts, Cancer Network, Thames Cancer Registry Duties and Responsibilities Planning and organisation: Receiving patient referrals and administer in line with timings and requirements as set out in Trust and National policies. To have a clear understanding of the requirements of MDTs for designated patient care pathway, ensuring all information regarding the patient is ready for the MDT on time. Review and escalate cancelled/suspended/deferred patient appointments or admissions. Updating PCS accordingly. To follow the Standard Operating Procedures for preparing MDMs as set out by the Cancer Data Team Manager and Service Management teams. Updating on all enquiries regarding patients’ care and/or treatment on a cancer pathway from external Trusts and General Practitioners in a timely manner. Identify patient care information which may be required to support the decisions and source this accordingly, contacting other Trusts and GPs as required, e.g. requesting imaging and pathology from external trusts. Communication: Action day-to-day issues, ensuring a resolution, supported by the Patient Flow Coordinator. Escalate any patients at risk of breaching the Cancer Waiting Times standards to the relevant management in line with agreed escalation procedures. Develop working relationships with clinicians and managers across the directorate, to support a seamless patient care pathway. To be proactive, responsive, flexible and patient focused at all times in line with Trust values. Information resources Responsible for the accurate input and maintenance of confidential patient data onto relevant Trust IT systems. Responsible for the use of the EPIC system, ensuring that services are booking all patients line in with clinical requirements, Trust and National waiting time targets and escalating exceptions. Ensure that all patient health records are appropriately tracked and securely stored according to the Health Records Policy. Provide the information team with patient care pathway data to support their submission of data to the National CWT database. Education and professional development Attend training sessions provided by the team and within the Trust. Rotate across different teams within the Cancer Data Team, to broaden knowledge of tumour groups. Participate in departmental meetings Person specification Education and Qualifications Essential criteria GCSE or equivalent, including Maths and English (C grade or above) Educated NVQ 3 or equivalent qualification/experience Desirable criteria Customer Service qualification/training Experience and Knowledge Essential criteria Previous experience of delivering to high standards in a fast passed high volume customer care environment. Experience of working both autonomously and in a team Experience of dealing with difficult service users and challenging situations. Desirable criteria Previous experience working in a hospital or care setting. Experience in working within a cancer services environment. Skills and Abilities Essential criteria Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff. Ability to follow complex protocols and feedback to senior staff as appropriate. Desirable criteria Knowledge of medical terminology. Experience of an administrative role within the NHS. Knowledge of cancer waiting times and their application. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Rocio Prego Rodriguez Job title 2WW Assistant Pathway Manager (Cancer Data Team) Email address [email protected] Additional information