Location
London, with flexible, hybrid working options. Some travel to Via services and external partners will be required.

Hours
Full Time

Salary
£29,852

About the Role
Join our award-winning Capital Card® team and help us make a real difference to the lives of people in recovery. We are looking for a motivated and organised individual to join us as a Capital Card Officer in our Central Services team and help deliver our innovative reward programme for people who use our services - the Capital Card®. This is a fantastic opportunity to be part of a small, supportive team that works across all Via services. As a Capital Card Officer, you will play a key role in supporting the day-to-day running of the programme. You’ll work closely with services to ensure the Capital Card is embedded, accessible, and making a positive impact for those who use our service. You’ll help build relationships with our network of spend partners, support with marketing and promotion, and ensure everything runs smoothly behind the scenes. This is a varied role where no two days are the same - you’ll be supporting services, attending events, managing accounts, and contributing to the ongoing development of the Capital Card offer.

The Service
The Capital Card® is Via’s award-winning reward scheme. Through the programme, people earn points by engaging with their treatment and recovery and spend them on positive activities, goods, and services in their community. The Capital Card is managed by a small, central team that supports all Via services across multiple boroughs. We work with over 150 local spend partners and organisations to provide meaningful, recovery-focused opportunities.

Benefits
To see the generous range of benefits we offer at Via including 30 days annual leave for all new starters, our health and wellbeing initiatives, financial perks and development opportunities.

Application Process
The closing date for applications is Wednesday 16 July at midnight. Interviews are likely to take place on Tuesday 22 July. All our applications are sifted by humans. Please send us applications that reflect your own knowledge, experience and values.

Experience
No specific experience required, but a background in customer service or community engagement would be beneficial.

About you
You are enthusiastic, organised, and motivated to support individuals in recovery. You have excellent communication skills and the ability to build relationships with various stakeholders.

Qualifications
No formal qualifications are required for this position, but a positive attitude and a willingness to learn are essential.