Overview of role Porsche are passionate about creating outstanding and memorable customer experiences. Our colleagues are key to this. We are truly proud of the positive, supportive, and inclusive workplace culture that our colleagues create every day. As an Aftersales customer experience advisor for Porsche, you will support our customers with their enquires and help deliver an outstanding customer experience. If you are looking to join a team with an inclusive culture and where the nurturing atmosphere means that every day provides new opportunities to learn, then we’d love to hear from you. Duties, Responsibilities & Person Specification passionate about exciting your customers each day and believe in going above and beyond to exceed their expectations. Support our customers who phone to make bookings for vehicle servicing and repairs or general enquiries. Respond to customer enquiries across other channels, such as e-mail, SMS, live chat, and social media. Help us maintain strong customer relations by proactively contacting customers after their visit to our Porsche dealership. Work collaboratively with other departments to ensure our customer receives an outstanding level of service. Provide key support to our dealership colleagues by maintaining accurate customer and vehicle data. With full training available from our dedicated Learning and Development team, you don’t need automotive experience to be successful. You’ll just need to: Be an excellent communicator Be happy to work to set objectives and within agreed timescales. Self-motivated, organised with a strong attention to detail. Work collaboratively as part of a smaller & wider team Approach the role with passion Take ownership & accountability