Job Title: Casework Coordinator - Refugee Support Job Location: Islington, London (Hybrid role, flexible between home and office) Salary: £24,372 to £25,787 d.o.e. (Including Market Supplement) based on 35 hours per week (plus ILW if applicable) Contract Type: fixed term contract to end of October 2024 This role is based in the Casework Team at London Refugee Support (RS) service. The team supports asylum seekers and refugees at all stages of the asylum process; providing advice and advocacy on welfare support. Our role is to enable people to navigate the asylum process and access their welfare rights and entitlements. Caseworkers provide advice across a range of complex public law areas including homelessness, welfare benefits, health and community care as well as specialist advice on asylum support. The casework service offers several specialist projects including support for women who have experienced gender based violence (GBV); support for survivors of trafficking and family reunion travel assistance. We also provide practical destitution support in the form of emergency cash hardship payments, hygiene packs, sleeping bags and access to our day centre for hot meals, showers and activities. As part of the Refugee Support and Restoring Family Links team, the Casework Coordinator will be responsible for coordinating and delivering casework services for refugees, asylum seekers and other vulnerable migrants in the London area and will undertake a range of duties designed to develop, maintain, promote the service. A day in the life of a Casework Coordinator will involve: Works with line manager and colleagues to identify and support service development and improvement Emergency provisions are distributed and resources utilised in line with policies, guidance and procedures Works with line manager and other departments to ensure future requirements for volunteers are identified within a workforce plan Volunteers receive effective line management support to enable service delivery Relevant policies, procedures and good practice are adhered by volunteers to ensure a safe, effective and efficient environment and service delivery in line with agreed standards Effective processes are in place and followed to allow people with lived experiences to contribute to service delivery, design and development, in line with agreed organisational approaches Service users have appropriate opportunities to provide feedback on the service which is then used for service improvement. Referral pathways are effectively utilised and maintained to ensure holistic package of support for service users Effectively contributes to agreed local awareness raising and advocacy activities, in line with organisational approaches Provides effective support for service learning and development activities, including delivery of training, in accordance with quality standards and agreed organisational approaches To be a successful Casework Coordinator, you'll need: Excellent verbal and written communication skills in English Ability to work as part of a team in a high-pressure environment. Be proactive and contribute to the effective run of a busy service Ability to provide sensitive, safe, and empowering support to distressed people in vulnerable situations including to service users with complex health and mental health issues Deep Understanding of issues relating to asylum seekers, refugees and other vulnerable migrants Understanding of the needs led user focused philosophy Strong Knowledge of the rights and entitlements of asylum seekers, refugees and vulnerable The closing date for applications is Monday the 16th of October 2023 with interviews to follow. As part of the Red Cross Red Crescent global Movement we are bound by principles of neutrality, impartiality and independence. We are committed to welcoming people from diverse backgrounds, culture and experience. At this time we particularly welcome applications from suitably qualified people from a catholic background as this group is currently under-represented in our workforce. In return for your dedication and expertise, you'll get: Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days. Pension scheme: Up to 6% contributory pension. Flexible working: We do our best to accommodate your preferred work style. Learning & Development: Wide range of career opportunities + comprehensive learning. Discounts: Access to Blue Light Discount Card and employee benefits platform. Wellbeing Assistance: Access to mental health and wellbeing assistance. Team Working: Champion our mission in a collaborative team. Cycle2Work: Lease a bicycle through the scheme. Season ticket loan: Interest-free loan for commuting expenses. At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.