Job Title: Casework Coordinator - Ukraine Response Service Job Location: Islington, London hybrid, flexible Hours: 35 per week (Full-time) Salary: £24,372 to £25,787 d.o.e. (Including Market Supplement) based on 35 hours per week (plus ILW if applicable) Contract Type: Fixed Term to October 2024 Could you offer empowering support, advice and advocacy for asylum seekers in London? The Casework Coordinator will work within a local team in the London area. It is part of the Ukraine Response Service providing support to refugees, this will include casework to support clients to access services such as housing, welfare benefits, education, health and all other integration needs. . A day in the life of a Casework Coordinator will involve: Works with line manager and colleagues to identify and support service development and improvement Emergency provisions are distributed and resources utilised in line with policies, guidance and procedures Works with line manager and other departments to ensure future requirements for volunteers are identified within a workforce plan Volunteers receive effective line management support to enable service delivery Relevant policies, procedures and good practice are adhered by volunteers to ensure a safe, effective and efficient environment and service delivery in line with agreed standards Effective processes are in place and followed to allow people with lived experiences to contribute to service delivery, design and development, in line with agreed organisational approaches Service users have appropriate opportunities to provide feedback on the service which is then used for service improvement. Referral pathways are effectively utilised and maintained to ensure holistic package of support for service users Effectively contributes to agreed local awareness raising and advocacy activities, in line with organisational approaches Provides effective support for service learning and development activities, including delivery of training, in accordance with quality standards and agreed organisational approaches To be a successful Casework Coordinator, you'll need: IT literate. Experience of using email, word processing, database and spread sheet packages Ability to support, manage and develop volunteers Excellent verbal and written communication skills in English, including Ability to work as part of a team in a high-pressure environment Ability to provide sensitive, safe, and empowering support to distressed people in vulnerable situations Ability to speak Ukrainian language (desirable). Understanding of issues relating to asylum seekers, refugees and other vulnerable migrants Understanding of the needs led user focused philosophy Knowledge of the rights and entitlements of asylum seekers, refugees and vulnerable migrants and the roles of statutory and non-statutory agencies Experience of delivering casework with vulnerable clients The closing date for applications is Sunday the 22nd of October 2023 with interviews to follow. As part of the Red Cross Red Crescent global Movement we are bound by principles of neutrality, impartiality and independence. We are committed to welcoming people from diverse backgrounds, culture and experience. At this time we particularly welcome applications from suitably qualified people from a catholic background as this group is currently under-represented in our workforce. In return for your dedication and expertise, you'll get: Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days. Pension scheme: Up to 6% contributory pension. Flexible working: We do our best to accommodate your preferred work style. Learning & Development: Wide range of career opportunities + comprehensive learning. Discounts: Access to Blue Light Discount Card and employee benefits platform. Wellbeing Assistance: Access to mental health and wellbeing assistance. Team Working: Champion our mission in a collaborative team. Cycle2Work: Lease a bicycle through the scheme. Season ticket loan: Interest-free loan for commuting expenses. We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme. At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network. Connecting human kindness with human crisis