This role is known internally as Faraday Centre Assistant What if you could join our award-winning hospitality venue, IET London: Savoy Place? What if you could provide a first-class service to our Members and Customers? What if you were our Faraday Centre Assistant? At the IET, making our world a better place starts by creating a better place for our people. At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow – professionally and personally – in ways you never thought possible. We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working. What you’ll be doing As a vital part of our team, you'll be ensuring that our guest and membership centre, known as the Faraday Centre, receives nothing short of excellent quality first-line assistance. Your role will be to facilitate an exceptional service for our members and their guests, surpassing their expectations at every opportunity! What we hope you can bring to the role We're looking for someone who exudes professionalism, representing outstanding customer service skills and awareness, backed by previous experience in customer-facing roles. Your expert interpersonal skills will enable seamless communication across all levels, complemented by your proficiency in handling switchboard operations. A strong work ethic coupled with a positive attitude will be the cornerstone of your approach, ensuring success in planning, organizing, delegating tasks, and executing duties efficiently. Being a team player is paramount, alongside your ability to adapt quickly and handle multiple tasks simultaneously. Ideally, you'll have a good understanding of the events industry. Flexibility is key, as the role may require working evenings and weekends. We’d love to get to know you Is Imposter syndrome creeping in? Don’t worry – we’d rather hear from you this time than not hear from you at all! Read on for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work. A little more about the role • To book Members and Guests into the Sky Visitor package, register them in the appropriate way, (also issue access cards, items) • To take enquiries from Members for meeting rooms and enter bookings into SuperSaas or into the Rendezvous booking system. • To be an exceptional and professional ambassador for IET London: Savoy Place in all your business relationships. • To be familiar with the day’s event business and provide assistance as required. • To ensure that the IET London: Savoy Place Team understands and works to our core values. • To establish, maintain and adhere to the Standard Operating Procedures (SOP) • To ensure that all staff maintain the highest quality of guest’s service standards and highlight any training needs that may be required. The objective is to exceed guest, supplier and fellow colleagues expectations at all times whether in operations or administration tasks. • Promoting and monitoring the member’s Terms of Use. • To liaise with the Audio-Visual Manager and AV Team to ensure they provide an excellent standard of service. • To liaise with the Catering Team to ensure they provide an excellent standard of service. • To assist with the beverage area and ensuring the area is always presentable. This includes clearing used items. • Assisting with the measurement of SLAs and KPIS each month and via BDRC This is intended as a general guide to the scope of the post and may change in line with the needs of the service or at the request of the line manager. A little more about what we’re looking for • Educated to GCSE level or equivalent • Well presented, with excellent customer service skills and awareness • Excellent interpersonal skills, with the ability to communicate effectively with people at all levels • Planning, organising and delegating tasks and duties • Proficient in the use of MS Word and Excel • Good spoken and written English • Ability to work flexible hours, including evenings and weekends where required • Experience the processing of Credit Card payments • Strong work ethic with a positive attitude Desirable Criteria: • Experience in hotels with conference/events and banqueting • Experience of using a computerised booking system • Trained First Aider What if you could be you? The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our ‘Work for the IET’ site.