Location
Staines-upon-Thames

Hours
36 Hours per week

Salary
£27,682 - £30,619 per annum

About the Role
This role provides an efficient and effective parking enforcement service across the borough car parks. The main objective is to minimise parking contraventions through the issue of penalty charge notices where appropriate, in line with the Council’s objectives, policies, and the Parking Order. The successful candidate will represent Spelthorne Borough Council positively and professionally to residents and customers, ensuring a helpful and polite approach at all times. The role requires a good understanding of Civil Enforcement legislation and procedures and the relevant qualification to carry out Civil Enforcement (Level 2 Award, City and Guilds).

The ability to communicate clearly and confidently in spoken English is essential for this customer-facing role, in compliance with the Code of Practice on English language requirements for public sector workers. The post is subject to a standard Disclosure & Barring Service (DBS) check. Successful candidates will be required to use the Microsoft Authenticator app on their own mobile device to securely access the Council’s network.

In return, the Council offers excellent conditions of service including a benefits package with flexible working hours, pension scheme, and at least 23 days’ paid leave per year (pro rata for part-time).

Experience
Relevant experience in civil enforcement or a similar role is desirable but not essential, provided the candidate holds the required Level 2 Award in Civil Enforcement (City and Guilds).

About you
Polite, professional, and capable of representing the Council positively. Able to converse at ease with customers and provide clear advice in spoken English. Reliable, motivated, and able to work effectively within a team and independently.

Qualifications
Must hold the Level 2 Award in Civil Enforcement (City and Guilds) or equivalent qualification. The role requires compliance with the Code of Practice on English language requirements for public sector workers. A satisfactory standard DBS check is required as part of employment checks.