Hybrid remote (London)
Client Success Manager (Partnerships)
Beam
Description
At Beam, you get to do work that really matters. We’re solving the world’s toughest social problems. And we’re growing fast 🚀
It’s not easy. Nothing worth doing ever is. But we take care of everyone who works here with everything from coaching to personal budgets and pay highly competitively.
You’ll be joining a company that’s having a huge impact on people’s lives with a culture where you can be yourself, have fun and progress rapidly.
About the role
You'll play a critical role in bringing Beam to more people by leading the growth of successful partnerships with our growing network of government partners.
You’ll be joining a growing and very successful Client Success team with huge potential to rapidly develop your career in the tech for good space.
You’ll be
Managing and growing a portfolio of strategic partnerships: launching new partners, building relationships, identifying expansion opportunities and delivering a fantastic service throughout our partnerships
Identifying and securing expansion opportunities, including developing proposals and leading contract negotiation
Engaging Beams referrer network by leading outreach and engagement with our partners, including running events, proactively building relationships and engaging directly with potential members to promote the Beam service
Working to ambitious KPIs and constantly looking to improve how we can bring the Beam service to more people
Analysing data and bringing actionable insights to grow your account and further develop partnerships
Playing a key role in the continual development and improvement of the Customer Success function
You are
At home in ever-changing, fast paced environments
Organised and commercially astute
Excited by the prospect of rolling up your sleeves to make an impact
Action-oriented - you're a natural problem solver able to break down complex problems into simple solutions
A natural networker, able to build strong working relationships with anyone
Excited about the possibilities of tech to bring change
Humble, empathetic, hungry to learn
Keen to bring your true, open self to work
You'll need
Demonstrable experience of driving growth through excellent partnership or account management
Experience in a start up, leading corporate or in the public sector in a partnerships, sales or procurement role
Strong communication, presentation and relationship building skills
A strong sense of diplomacy and how to appropriately build relationships with stakeholders across Government and charitable organisations
Compassion for people in tough situations
Experience and comfort with multi-tasking
Resilience and a positive attitude
Ideal: experience working with CRMs (we use HubSpot)
About Beam
We’re a team of over 130 working from our beautiful coworking space in Shoreditch and from home. We’ve picked up an armful of awards for our work (including one from our former Queen!) We’re one of the 10 hottest startups in London, according to WIRED magazine and one of LinkedIn’s Top 15 UK Startups for 2022. We’re also proud to be rated a top company to work for Escape the City, Tempo and The Dots.
We’re committed to hiring diversely and inclusively. You don’t need a degree to work here and we love to hear from global majority candidates and/or those who’ve experienced social disadvantage. 53% of people we support are from global majority backgrounds and 17% have disabilities. We believe we serve these people best when we’re a diverse and inclusive team.
Our benefits
Highly competitive salary of £40,000 - £55,000
EMI-qualifying share options
Therapy, coaching, classes & content - powered by Oliva
Annual company retreat
New laptop - choose between a MacBook Air or PC
1:1 workplace coaching with More Happi
Regular team talks from leading UK tech entrepreneurs
Free subscription to Calm meditation app
Discounted bike and accessories with Cyclescheme
Discounted tech products with Techscheme
Unlimited holiday (we recommend ~25 days + Bank Holidays per year)
Your own financial well-being coach, through Bippit
Application process
We have a four-stage interview process, giving you plenty of time to learn about Beam while we get to know you.
30-minute video call with a member of our team
Timed practical test, giving you a better sense of the role
Short presentation
3 final culture and values meetings with members of the Beam team
Feeling excited?
Start your journey to the most rewarding and challenging role of your career. We're excited to hear from you.
We’re proud to have a diverse team with broad talents. If you are unsure whether you tick every box but think you have the skills to make an impact - please apply!
Please note, w e are accepting rolling applications for this role, with no fixed close date - if you are interested please do apply when you can
Expiry date: 03/02/2024
Client Success Manager (Partnerships)
Company
Beam
Job Type
Full-time
Location
Hybrid remote (London)
Our Commitments
Living Wage Employer
Armed Forces Covenant
B Corps
Disability Confident
Building Diverse Workforces
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Beam
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Our Commitments
Living Wage Employer
Disability Confident
Armed Forces Covenant
B Corps
Building Diverse Workforces