We are looking for an enthusiastic, genuine and friendly person who enjoys working in hotels and wants to provide exceptional customer service, great hospitality and successful events to our clients. As a Cluster Meeting and Events Sales Executive You would become a part of a diverse, motivated and hard-working team who strive to provide exceptional meeting and events in all four of our properties. This great opportunity would be perfect for someone who is passionate about events co-ordination and willing to take on any challenge as this job will be sure to keep you on your toes. What we want you to – Be very organised - have a methodical way of working to avoid any mistakes Be able to work under pressure - here at Leonardo Hotels, we always have targets to meet and beat so it is important you are able to manage your time efficiently and effectively Be self-motivated - as you will on occasion be working alone to meet your productivity and standard targets Be flexible – to enjoy working different shift patterns which may including the weekends Be standards driven - meet our brand's level of service Be a people person – to speak with our clients and colleagues in a professional manner through a number of platforms Be enthusiastic - events management is fun and it requires an upbeat personality The day-to-day – Respond professionally to telephone and email enquiries in timely manner, according to our department methods and standards Ensure good diary management is implemented to avoid over capacity or over bookings Upsell to enquiries where possible (food & beverages, syndicate room, bedrooms, leisure facilities, etc.) Create and update bookings ensuring as much detail as possible is inputted Offer show rounds to clients with enquiries to maximise our chance of winning the business Exercise effective revenue management in line with the budgets and forecasts for each property Promote any offers when appropriate Prepare and issue proposals, contracts and invoices Ensure compliance with company standards and strive to achieve targets Obtain correct booking details from clients in writing. Ensure that all booking details are clearly communicated to clients and in-house departments; professionally and inside time deadlines Deal with all customer requests and queries promptly and effectively via emails, telephone or face-to-face Manage guest complaints in a friendly manner, ensuring guest satisfaction at all times Conduct regular competitor checks to ensure you have a good understanding of our market and pricing strategy Liaise with other hotel departments to ensure we are all working towards the same goals Participate in training and be the best you can be in your role - there is a huge amount of training available to you if you want to build a career Why come and work for us – to receive practical training, development and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career. Some of the great benefits of working for us include: Earn thousands by referring a friend to work with us Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too Company Pension Scheme, Life assurance & Wellbeing support 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days The opportunity to work for a well-respected brand where people development is at the heart of our culture An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future Leo Points – earn performance based points and use them towards that desired product you've been meaning to buy or hey even that well deserved day off!! Employee of the month earning you a little bonus and fame for that entire month. Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too Uniform & Meals on duty Monthly / Quarterly engagement activities - we like to have fun while working hard Annual Charity Event Day- we help and support our communities Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support