Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people. The Community Energy Operations Manager is responsible for overseeing the operational aspects of the Community Energy Services department, ensuring efficient and effective delivery of services. This includes strategic planning, resource management, process improvement, and the leadership of a diverse team. The role focuses on enhancing service delivery to meet organisational objectives and community needs, with a particular emphasis on energy advice, support, and advocacy. Fixed term for 2 years, 35 hours per week. Some flexibility will be required as there maybe some evening and weekend work. Location: Can be based at Scope's head office in London (E15 2GW) and covering East Anglia and North London or based at Scope's Manchester office (M1 4LF) and covering Manchester and the West Midlands Link to job description In this role you will: Oversee the daily operations of the Community Energy Services department, ensuring a high level of service delivery aligned with organisational goals and community needs. Develop and implement operational strategies and processes to improve efficiency, effectiveness, and the quality of the service delivery. Manage the department's budget, resources, and colleagues ensuring optimal allocation and utilisation to meet service delivery targets. Monitor and evaluate the performance of services, implementing changes and improvements based on feedback and data analysis. About You You will have proven experience in operational management with an extensive knowledge of the energy sector. You will manage multiple projects and be able to adapt to changing priorities to meet challenging deadlines. You will play a pivotal role in developing and implementing operational strategies that will improve efficiency and effectiveness of the Energy Services. Your operational expertise will be instrumental when developing colleagues to ensure the highest standard of service and performance is maintained. Your strategic thinking and problem-solving abilities, will be of a great advantage when tracking, evaluating, and reporting the impact of the team's activities. Excellent communication and interpersonal skills, capable of engaging with a range of stakeholders. It is essential that you have a good working knowledge of IT including Microsoft Office Products and are confident user of digital technology demonstrating a positive approach to the adoption of innovative products and tools. A Strong background in budget management, data management and process improvement will also be required. Please make sure you explain in your application, with examples, how you can meet these important skills. We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people. Our values are being pioneering, courageous, connected, open and fair By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds. Disabled candidates We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve. Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme. Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please email [email protected]. You can find out more about interview adjustments on the Scope website. Equality, diversity and inclusion At the heart of everything we do at Scope is Equality, Diversity, and Inclusion. We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity. We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving. You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website. Scope benefits We believe hard work deserves reward and recognition. We offer a wide range of benefits including: 27 days holiday plus Bank Holidays Flexible, hybrid and remote working options Pay progression at 6 months and 2 years Company pension Excellent training and career development Strong colleague networks across disability, race and LGBTQ+ Discounted gym membership, cycle to work scheme and much more. Link to full benefits package How to apply If you want to become a Disability Gamechanger, we'd love to hear from you. Click the apply button to create an account and complete your application form. Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.