JOB ROLE: Community Support Staff SALARY: £26,416.92 per annum LOCATION: Beaufort Park, Colindale, London HOURS PER WEEK: 11am to 11pm – 4 on 4 off shift pattern Are you passionate about making a positive impact in your community? Do you thrive on providing support and ensuring the well-being of others? If so, we have an exciting opportunity for you! At Beaufort Park, we take pride in creating a vibrant and secure environment for our residents. Our Community Support Staff department plays a crucial role in maintaining the safety, cleanliness, and overall well-being of our community. About the role As a Community Support Staff Member, you will carry out duties that include conducting regular patrols, using the Site Pro app to record findings, completing inspection reports, responding to noise complaints, investigating short-term rental properties, maintaining site cleanliness, issuing letters for violations, reporting lease contraventions, answering phone calls and emails professionally, and performing specific tasks like inspecting The Spa and assisting Concierge. Additionally, they monitor learner drivers, handle traffic bollards, inspect communal areas, change bin bags during silent hours, and enforce rules in under croft car parks. These responsibilities contribute to safety, order, and overall site management. About you To excel in the position, you’ll need a combination of skills and experience. Observational skills are crucial for noticing irregularities during patrols, while effective communication (both verbal and written) ensures efficient reporting and handling of issues. Problem-solving abilities and organizational skills help address various situations promptly and manage tasks. A friendly and professional demeanour is essential for customer service, as you’ll interact with residents. Familiarity with property rules, lease agreements, and community guidelines is also important. While prior security or property management experience is beneficial, a proactive attitude and commitment to safety are key to success in this role at training can be given. BENEFITS PACKAGE & EQUALITY AND DIVERSITY STATEMENT: • 23.5 days inclusive of bank holidays, plus a company gift day so you never have to work on your Birthday! • Additional leave (subject to conditions) • Flexible hybrid/agile working • Life Assurance - 4 x basic salary • Pension - generous pension scheme • Free and confidential access to full Employee Assistance Programme • Annual salary review • Employee Referral scheme with rewards up to £1,000 per referral • Employee Well-being initiatives - monthly calendar • Corporate Social Responsibility events throughout the year • IT equipment - Mobile phone, laptop or tablet to allow remote working • Sponsorship for study and professional qualifications (up to 5 study days) • Exclusive access to MSc. Property Management & Investment - De Montfort University • Payment of annual professional subscriptions such as IRPM, RICS • Personal interest free Loans for purchases of Bikes, laptops, etc. CLOSING DATE: 11 August 2024. RMG Reserves the right to close earlier if sufficient applications are received. INTERVIEW DATE: Interviews to take place at Beaufort park and will be arranged directly with applicants.