Are you looking for a position in the City of London, offering great benefits? Are you looking for an hourly wage of above £16:00ph? Are you looking for Monday to Friday post? Do you hold an SIA Front line and CCTV licence? If so do not hesitate in applying for the below job working with one of our Blue Collar clients. We are looking for an organised, efficient, and experienced CCTV Operator to join our team for Mitie Business Services. You will be working within a helpful team to maintain and monitor systems in the Security operations centre. Your key responsibilities will include assisting daily operational requirements – ensuring compliance and accurate recording of incidents to outline identified risks. As part of your role, you will be required to escalate incidents, report Health and Safety concerns, and respond to emergency situations also producing accurate reports to ensure alarms are efficiently responded to. Our ideal candidate will have awareness of the law across, The Private Security Industry, Health and Safety for the Private Security Operative, Fire Safety, Technology and Systems in the Security environment and Emergency Procedures. If you have prior CCTV operator experience, a passion for delivering excellent customer service and a desire to excel, apply today! Please note: You MUST hold a valid Front Line and CCTV SIA License and have a 5-year verifiable education or work history with references. Roles and responsibilities The ultimate goal of the Workplace CCTV Operative is to keep the Client's people, property and assets safe, by monitoring the cameras to identify, prevent and manage incidents. To be a contributing member of the Workplace team, ready to step in and assist any area at any time. Operate under a “Keep the property and building users safe” mindset To always conduct oneself in a Welcoming, professional and engaging manner whilst ensuring the area remains secure at all times. To protect the customer's property, people, and assets To be highly visible, always available and the “go to” person for queries To be immaculately groomed, approachable, and helpful To deliver a 5* hotel concierge style experience at all times, even in BOH areas Main duties Deliver an experience that is professional, friendly and attentive To proactively look out for building or safety issues, ensuing a swift resolution Be the face of the facilities team by providing tangible service that is visible and easily accessible Greet and acknowledge all colleagues and building users as they arrive/depart/pass by, ensuring they receive exceptional service Conduct oneself in a professional manner, adhering to established standards of conduct, department procedures and policies Utilise a “hands on” approach whilst ensuring the service delivery is at the required standard Lost property management Creating, updating, and displaying signage as required Respond to and coordinate incidents Comply with legal obligations and safety requirements of the role To be aware of and ensure compliance in aspects of policies and relevant legal and regulatory requirements as directed by the and in accordance with UK Law and Guidance bodies Fully and satisfactorily complete all of the focused tasks and duties on site as defined within the published Assignment Instructions (AI's) Generate reports and send to the relevant people, eg first aid/wardens, waste etc Carry out daily/nightly audits of the visitor and contractor passes and reporting any not returned To immediately report any systems malfunctions Host contractors on site