Isleworth
Control Room Supervisor
Mitie
£37,620
Full-time
Description
Control Room Supervisor Role at Sky HQ Osterley
Working pattern 4 0n - 4 Off, Days/Nights/Weekends
Salary £37620
To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. Job Overview
Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
To undertake additional training to ensure continuous self-development.
The Ideal Candidate
Knowledge Required:
CCTV Licence holder where required
Have a sound knowledge of Security techniques
Understanding and ability to use computer systems in operation within the Control Room.
Understanding of the CCTV system in operation
Excellent telephone manner
Think independently under pressure
Understanding of all alarm systems.
Understanding of computer based scheduling software
Understands the need to display an official but courteous manner at all times.
Understanding of Mitie and clients administrative requirements.
Awareness of Building Management Systems (BMS)
Responsibilities:
Report to Security Manager regarding –
Security policy and the provision of an effective
security service.
Day-to-day employment, welfare and disciplinary matters.
Planning and organising daily/shift routines and activities when required by Security Team Manage r
Maintains a safe operating environment with full regard to Health & Safety responsibilities
Identify and organise training events.
Acting as a point of contact between Control Room officers and management, on employment, welfare and disciplinary issues.
To remain alert at all times in the maintenance of the Control Rooms integrity and in the protection of its assets.
Ensures Control Room is maintained in a state of continual operational readiness.
Ensure that visitors and contractors to the Control Room -
Are checked in and issued with an appropriate access pass.
Are not allowed to enter the Control Room unannounced.
Are aware of what actions to take in the event of an emergency.
Provide telephone support service during and out-with normal working hours.
Operate public address, personal call and two-way radio systems as required.
Contact police if deemed necessary.
Contact the Security Team Manager if necessary.
Keep Control Room and personal appearance up to the established service.
Carry out additional duties as required during emergencies.
Operating computer in relation to security documents, mail etc.
Operating and monitoring CCTV.
Monitoring of various alarm systems and carrying our appropriate procedures.
Communication:
Capable of communicating diplomatically and sometimes discreetly, on operational matters, with all team members and other personnel involved in security matters.
Able to communicate on a daily basis with Sodexo employees, up to and including Company Directors
Is able to issue and receive detailed instructions both written and verbal.
Attends and contributes to team meetings and briefings that enhance team working.
Documentation:
Maintains visitor's signing books
Maintains log of issuing and receiving keys
Maintains records of lost and found property
Maintains Control Room logbook.
Updates and amends Security Operating Procedures and Instructions, in consultation with the Support Security Manager and/or appropriate issuing authority.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
BENEFITS
Pension
Life Assurance
Cycle to Work Scheme
Employee Shares Schemes
Benefits
Company pension, Cycle to work scheme, Financial planning services
Expiry date: 02/12/2023
Control Room Supervisor
Company
Mitie
Salary
£37,620
Job Type
Full-time
Location
Isleworth
Our Commitments
Disability Confident
Armed Forces Covenant
Climate Conscious
Building Diverse Workforces
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Our Commitments
Disability Confident
Armed Forces Covenant
Climate Conscious
Building Diverse Workforces