Corporate Customer Service Advisor Nuffield Health London Corporate | Customer Service | Permanent contract | Part time | £23,670.40 pro rata 24 hours per week Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you. Our Corporate Health and Fitness team based with American Express currently have an opportunity for a Client Services Advisor. Join us as a part-time, Healthy Living Hub Concierge to join our integrated health and wellbeing services team at the Corporate site American Express office in London Victoria. The health and wellbeing services provided by Nuffield Health for Amex employees include GP, Physiotherapy, Health Assessments, Emotional Wellbeing Therapy, Health Check Kiosks, Fitness Facilities, Nutritional Therapy, and Cognitive Behavioural Therapy. About the Role The post holder will be responsible for delivering and ensuring professional customer service whilst maintaining operational standards. The Healthy Living Hub is the go-to place for all employee health related queries. As the welcoming face of the Healthy Living Hub, a key part of the role will be triage employees into the most suitable health and wellbeing service. Once the most appropriate service has been identified you will assist with bookings, always ensuring the diaries are effectively utilised. Another key aspect to the role will be to track and manage the employee's journey through the range of health and wellbeing services on offer. Importantly, you will ensure the smooth running of the Healthy Living Hub by supporting promotional events, answering calls, emails and dealing with walk-in enquiries. You will also support the Clinic Manager in producing activity reports based upon requests from the Account Director or client. About You You have outstanding communication and customer service skills gained within a healthcare, leisure or hospitality role. You're approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience. You're an energetic team player with exceptional planning and organising skills. Key Requirements Answering and investigating queries from Amex employees and other Nuffield Health teams Manage the diaries of a large and diverse clinical team Manage the client database to ensure Nuffield Health offering is effectively utilised Ensure all client communication, whether written or verbal is clear, concise and to the highest standards Manage shared email inboxes Assist the clinical team with any administrative duties or chaperoning as required Take payments using a PDQ machine or via Nuffield Health online payment systems Build and maintain relationships with all Nuffield Health intermediaries and insurance companies Assist in developing promotional content, and using internal systems for service promotion to increase utilisation of clinics and services. Support the gym team with membership sign ups and facility management. Participate in engagement activities to promote service lines and encourage colleagues to use the service. Adhere to Data Protection principles, as well as ensuring all information (whether patient or organisation specific) is treated sensitively and confidentially In addition to a competitive salary, we offer additional incentives. We also provide training and development opportunities to progress your career and maintain our high standards of delivery. Person Specification Essential: Minimum 5 GCSE inc. English and Maths Confident and competent in the use of Microsoft Word, Outlook and Excel, and ability to use multiple computer diary management systems. At least 2 years' experience in a similar environment Excellent customer service skills and administration experience in a complex and fast paced environment Excellent written and verbal communication. Highly organised with good attention to detail Experience of managing people and teams Ability to produce structured feedback via formalised or informal MI, and documentation writing skills Ability to learn new applications and processes High level of interpersonal skills and personal drive, enthusiastic and highly motivated Strong resource management skills, including use of complex IT systems Ability to prioritise and deal with varied workload effectively, multi-task and work under pressure Flexibility to cover staff absences & sickness Interest in health and wellbeing Desirable: Educated to A Level or equivalent Experience gained in a corporate environment support role Touch typing Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role. It starts with you