Location
Hybrid role based at our office in Islington, North London. Candidates will be expected to work flexibly between the office and home in line with business needs. Salary will be aligned to your location if living outside the M25, based on South East, East, Midlands, or South West pay scales. Extensive travel across the region to remote locations where public transport may not be available is required.

Hours
36 hours per week – flexible options considered

Salary
London: £33,910 - £39,360 per annum
South East: £32,387 - £37,531 per annum
East/Midlands/South West: £30,832 - £35,709 per annum

About the Role
We are seeking a Customer Accounts Specialist to join our friendly team at Clarion Housing Group. In this important role, you will help deliver our income management services and policies, making a meaningful impact on the lives of our customers. Your focus will be to maximise rent collection while alleviating financial hardship, ensuring customers feel supported throughout their journey with us.
You will need to be target driven and committed to providing high quality service. Excellent communication skills are essential for building trusting relationships, especially when managing challenging situations. You will also be required to present cases in court, which demands exceptional written communication and strong mathematical skills.
Clarion is dedicated to rewarding hard work and commitment, offering benefits that support you and your lifestyle. We encourage applications from those passionate about making a positive impact in our community.

Experience
Experience in a housing environment is desirable to support understanding of income management and customer service.

About you
- Target driven with a strong commitment to delivering high quality service
- Excellent communication skills, both verbal and written, with the ability to build trusting relationships
- Strong mathematical skills and the ability to present cases effectively in court
- Adaptable and willing to travel extensively across the region, including to remote locations where public transport may not be available
- Eligible to work in the UK and residing in England or Wales for the duration of employment

Qualifications
GCSEs in Maths and English (Grade C or equivalent) are required.
Proficiency in MS Office applications is essential.