Location
Tooting, Streatham, & Clapham. Working across our Lloyds and Halifax branches within a reasonable distance.

Hours
35 hours a week, including Saturdays

Salary
£28,719 increasing to £29,469 after 6 months in role. We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £35,194 for our highest skill level.

About the Role
As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first, making a difference to customers, businesses, and communities. You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat, and remote advice video calls).

Grow Your Career with Our Skill Progression Framework
Ready to take your career to new heights? Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and earning valuable accreditations. Whether you're starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth. Begin with a solid foundation in Community Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward.

About Us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

Experience
No previous financial services experience required, but a passion for helping people is essential.

About You
Crucially, you're a people person - honest and genuine, caring about helping people with their finances. You have the ability to quickly build relationships to give customers a fantastic experience. You possess the passion to put yourself in the customers' shoes, show empathy, act with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing. You are committed to delivering on your promises and going above and beyond for your customer. A genuine teammate who collaborates closely with colleagues to ensure your customers' needs are met. If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

Qualifications
No specific qualifications are required, just a positive attitude and a willingness to learn!