The Barnet Group Would you like to be part of a phenomenal team of 1000 colleagues who every day are making a positive impact on more than 14,000 families in and around the diverse communities of Barnet? If so, then the Barnet Group can offer you what you are looking for. The Barnet Group prides itself on being an inclusive employer so that our people can be their authentic self. We promote an environment where each staff member feels valued while also acknowledging their differences and how these differences contribute to our culture and business outcomes. Your Choice Barnet is a part of the Barnet Group. It provides specialist care and support to adults with a range of learning and physical disabilities. We enable people to live their lives as they wish. We give them the support they need to become as independent as possible. We celebrate different points of view and want to encourage a diverse group of people who are representative of the community we serve to get involved and engage with us regardless of age, disability, gender or gender identity, ethnic origin or race, religion or belief and sexual orientation. What you'll need to succeed Experience of working in a face-to-face customer focused environment An awareness of social housing and relevant government agendas A high standard of verbal and written literacy and numeracy An understanding of what constitutes excellent customer care, how it can be measured and improved and a commitment to delivering it. Excellent oral and written communication skills with the ability to engage effectively with a diverse range of audiences, and convey complex information in a straightforward way in a courteous and professional manner Ability to draw logical conclusions from personal observations and interviews with customers Ability to resolve difficult and confrontational situations Ability to maintain accurate case notes ensuring they are completed in a timely manner within target timescales and to maintain information on databases Ability to prioritise well within a challenging environment Ability to work effectively and flexibly as part of a team and to support colleagues, including managers, within a team Excellent IT skills with the ability to work with databases and MS Office applications What you need to do now If you're interested in this role, look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now’. What’s in it for you? We’re committed to making The Barnet Group a really great place to work. As well as offering a positive culture, we offer a generous pay and benefits package, some of which are listed below: We are a London Living Wage Employer 25 days annual leave, rising with length of service Ability to buy or sell up to five days annual leave per year Life insurance - 3x of annual salary Employee Assistance Programme Volunteering Activities Flexible and agile working Flexible Benefits & Pension 5% of your salary – access to a variety of benefits to choose from Career progression across the organisation with our mentoring programme and apprenticeships Access to extensive learning and training opportunities with learning pool platform The Barnet Group is a mindful employer with trained Mental Health First Aiders Menopause Policy Our promise and values The Barnet group evaluates staff attitudes and the willingness of people to embrace inclusion and diversity, and the extent to which they take meaningful action which contributes to our ability to attract and retain talent. TBG offers our people a psychologically safe space whilst promoting personal growth. Most importantly, we believe in the three “C’s” of inclusion; by being curious, courageous, and committed individuals, we inspire our teams to become more welcoming and inclusive. Our values are also an integral part of the way we work together, and they are: Show respect – we respect each other and our customers. Find solutions – we find solutions to meet people’s needs. Make a difference – we make a positive difference to people’s lives. Be person centred - Treat everyone you meet as an individual, and remember, one size does not fit all. Closing date: 9 February 2025 11:59pm Interview date: 14 February 2025