Job Overview Job: Dedicated Relief Security Officer Where: Mayfair, London W1K 6AF Hours: Min 6hrs per Week Shift Pattern: Days & Nights including Weekends and Bank Holidays Pay Rate: £13.21 Why choose us? What is in it for you? Progression to work for prestigious client at an iconic London location Training, career development and lots more. Plenty of overtime opportunity if required. This is a great opportunity for a dedicated person to join a ever growing, successful & diverse team. The Security Officer is responsible for the safety, security and welfare of Park House and its assets. The Security Officer must have a passion for customer service and take pride in what they do. Do you want to be a part of a successful team? Do you want the opportunity to develop your skills, have career progression and great benefits? Do you want to work for Mitie, one of the leading security companies in the world. At our prestigious building Mayfair? Are the answers to the questions YES? Then this could be the opportunity for you! Main Duties Report directly to the Duty Supervisor. Carry a radio at all times whilst on duty The security officer will protect the assets in the building by maintaining a vigilant, proactive security presence to minimize security risks to people and property. The security officer is responsible for the security, safety and welfare of Park House and it's visitors. To provide exceptional customer service and go the extra mile in proactively looking for oppurtunities to assist residents, visitors and colleagues. To provide clear and timely communication to colleagues and concierge team within Park House on key issues that affect the business operation and customer service delivery. Ensure that the interests of REM, residents and their guests are fully protected at all times and conduct yourself accordingly, as their representative. To liaise with Enforcement and Regulatory bodies. Security personnel must fully understand the emergency procedures for the building. Ensure they fully understand the AI's, SOP's and Risk Assessments. Ensure all posts are correctly manned at the correct times. Ensure all equipment is serviceable and in good working order. Report any issues, security or safety issues to the Duty Supervisor or CRS. Conduct themselves in a professional manner at all times. Have their SIA & CCTV license with them and displayed at all times. Control all aspects of access and egress to the building. Manage the Visitor Management system effectively. Ensure all visitors & contractor follow the correct sign-in procedures. Complete internal and external patrols. Complete DOB books, maintenance and accident books. Monitor CCTV regularly and report any fault to Shift security supervisor. Assist in all types of evacuations and events that may occur at Park House. Respond to emergencies. Deal with conflict in an appropriate manner if required. Be vigilant to the Health and Safety risks at Park House, carrying out regular checks. Follow all reasonable requests and instructions from the Supervisor or Senior Management either written or verbal must be adhered to. To be on post, on time as dictated by duty Rota or as instructed by Supervisor or above. Must be trained using Fire Panel and follow the correct escalation procedure during any emergency. Complete weekly, monthly and quarterly REM checklist as and when instructed to complete by the Duty Supervisor. Use all work equipment and personal PPE properly and in accordance with training received; What we are looking for The successful candidate will be able to adhere and exceed in each of the below: Hold a valid SIA License and previous FOH security experience Essential and proven experience in a customer focused environment Excellent interpersonal and communication skills coupled with an ability to engage with colleagues/clients/visitors at all levels Excellent presence and impact with ability to command a respectful presence owning ‘front of house' Proactive attitude and awareness of personal health and safety Understand and set the corporate grooming standards required for the role Patience and excellent listening skills with the ability to encourage others to commit to action that will increase their performance Attention to detail Well organised, with a high level of concern for quality and the delivery of excellent customer service Committed to following procedures and ensuring tasks are fully completed Team player able to take personal responsibility for their actions Excellent verbal and written communication skills Understand the importance of holding asset privacy and confidentiality to the high standard Do you have these qualities and skills? Desired Qualifications Previous Security Experience SIA License (Door Supervisor or Security Guard) CCTV Licence First Aid Certification Fire Marshal / Fire Safety Customer Service Experience Are you still interested? If Yes, then why don't you think about applying and joining our team?