The Delivery Manager is responsible for leading the delivery of software projects in the Pensions Development department. The Delivery Manager is responsible for leading the delivery of software projects in the Pensions Development department. The delivery management function provides the department's software project management capability, and the purpose of the role is to ensure that all assigned projects are led, planned and tracked appropriately. The role does not have any line management responsibility but requires excellent communication, influencing and leadership skills. The role is part of Capita's Digital Development Centre, which is part of Capita's Technology and Software Solutions shared service (TSS). Key Responsibilities -Leading a cross-functional project that includes representatives from different functional areas, including business analysis, technical architecture, software development, software testing and DevOps. - Leading the team through the full project lifecycle, from kick-off through requirements gathering and analysis to the completion of all software development and testing activities. -Acting as the central point of contact for all stakeholders on all project-related matters. -Applying the department’s project governance processes to each project in an appropriate manner. -Championing and explaining these processes to stakeholders as required. -Leading and influencing the project team and other, relevant stakeholders towards achieving agreed objectives and meeting project commitments. -Developing a project delivery plan and maintaining it through the life of the project. -Ensuring that project objectives and commitments are agreed and understood by all relevant stakeholders. -Applying appropriate change control procedures to any changes to the agreed plan. -Identifying, communicating and mitigating project-related risks as required. -Identifying, communicating and addressing project-related issues as required. -Seeking senior management approval and guidance at key milestones. -Reporting status to senior management through the relevant reporting mechanisms. -Contributing to the continuous improvement of the department’s project governance processes. Person Specification -Minimum of 5 years software project or programme management experience. -Excellent communication and influencing skills. -Strong leadership skills, encompassing demonstrable emotional intelligence. -Experience in developing and implementing project governance processes. -A systematic and analytical approach to problem solving. -Excellent presentation skills. -Attitudes and behaviours consistent with Capita’s values.