Location
City of London

Hours
37.5 hours per week

Salary
£39,518 per annum

About the Role
Join Thames Reach as a Senior Practitioner within the City Outreach and Mobile Intervention Support Team (MIST). Thames Reach is dedicated to ending homelessness in and around London by working directly with people who are rough sleeping or living in hostels, preventing homelessness, and supporting formerly homeless individuals to rebuild their lives. Last year, we helped over 15,000 people and are proud to be listed among the top 100 Best Workplaces in the UK.

In this role, you will oversee the delivery of the Mobile Intervention Support Team, ensuring clients accommodated after rough sleeping in the City of London receive the support needed to sustain short-term accommodation. You will provide operational management, make sound decisions under pressure, and offer supportive line management to client-facing colleagues. Working closely with the Lead Manager, you will help maintain team efficiency and strategic relevance.

You will develop and maintain strong partnerships with external agencies and review data generated by casework to ensure high standards of service delivery. This role requires flexibility, compassion, and a commitment to making a positive impact on the lives of vulnerable people.

Experience
- Extensive experience delivering support to adults facing multiple disadvantages.
- Understanding of psychologically informed approaches to homelessness support.
- Proven track record in achieving accommodation outcomes for homeless individuals, including statutory homelessness solutions.
- Ability to prioritise effectively in a fast-paced environment managing complex risks.
- Leadership skills to motivate and support colleagues while ensuring their safety and development.
- Competency in data manipulation and analysis using generic IT systems.

About you
Committed and compassionate professional with a strong understanding of the challenges faced by people experiencing homelessness. You are able to lead teams effectively, work collaboratively with partner agencies, and maintain high standards of service delivery. You thrive in dynamic environments and are motivated by making a meaningful difference.

Qualifications
While specific qualifications are not detailed, relevant experience and skills in homelessness support, leadership, and data analysis are essential. A commitment to ongoing professional development is expected.