Here at Leonardo Hotels we have an absolutely wonderful opportunity for a Deputy M&E Panning Manager r to manage both the meetings and events team and department. What we expect from you – Self-motivated and self-confident in all aspects of guest interaction. The ability to prioritise and delegate work whilst also providing training and coaching Be courteous and focused on providing a consistently high standards Standards driven and detailed oriented The ability to multi-task in a fast paced environment Be positive, enthusiastic, and professional. Focused on delivering targets and budgets. 1 year management experience Excellent verbal communication skills. Excellent negotiation skills Customer Focus – a commitment to customer service The job – Deal with all meeting and event enquires Be responsible for updating S&C with accurate and relevant information as well as producing any reports that are required in order to measure progress and opportunity Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy • Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market Ensure the function sheets are distributed to the relevant departments in a timely manner, paying particular attention to the content detail Daily conference billing Manage all brochure requests, information and relevant details requested by clients Attend weekly revenue and operations meetings, ensuring all relevant figures are up to date Deal with complaints in a friendly and efficient manner ensuring guest satisfaction at all Be familiar with our sister hotels where cross-selling opportunities exist and ensure leads are forwarded on and followed up Being aware of potential highs and lows in the business and planning for Identifying, communicating and actioning all sales Complete monthly sales and statistical reports Being aware of VIPs and show rounds, communicating this to the teams within the Bar, Restaurant and Why come and work for us – to receive practical training, development and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career. Some of the great benefits of working for us include: Earn thousands by referring a friend to work with us Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too Company Pension Scheme, Life assurance & Wellbeing support 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too) The opportunity to work for a well-respected brand where people development is at the heart of our culture An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future Leo Points – earn performance based points and use them towards that desired product you've been meaning to buy or hey even that well deserved day off!! Employee of the month earning you a little bonus and fame for that entire month. Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too Uniform & Meals on duty Monthly / Quarterly engagement activities - we like to have fun while working hard Annual Charity Event Day- we help and support our communities Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support