The place to work in pathology We are looking for top talent to join the UK’s leading and fastest growing pathology company – a scientific organisation with a clinical purpose. Working in partnership with our service partners, Guy’s and St. Thomas’ Hospitals, King’s College Hospital and Princess Royal University Hospital we aim to set the standard for the future of pathology. Job overview The Design Development of Operations Lead is a key role leading the improvement and modernisation of operational services across the business to provide an efficient, customer focussed services and transformation of the Synnovis Pathology network. You will work closely with Transformation Leads, Project Managers and Senior Managers across the organisation covering Laboratories, Estates, Logistics and IT. Confirming how the future laboratories will function. You will be working with senior managers across Synnovis, Guy’s and St. Thomas’ Hospitals, King’s College Hospital, Princess Royal University Hospital, Royal Brompton and Harefield Hospitals and local CCG networks. A key part of the role will also require engaging with key external suppliers. A large amount of job satisfaction is gained from being able to lead on designing new laboratory spaces at an early stage right though to implementation. This involves creating floor plans, process maps, workflow diagrams, resource and equipment capacity assessments. A unique opportunity for someone to take their knowledge of what makes a successful pathology service and be at the forefront of modernising Pathology in the UK. Main duties of the job Support for the improvement, modernisation, and operational excellence of services, including continuous service improvement, reorganisation and laboratory consolidations which improve outcomes and support the delivery of Synnovis clinical strategies and achieve value for money. · Provide End to End solution design. · Design the reconfiguration of laboratory working practices and the skills mix of resource to achieve on-going optimum flexibility in the workforce. · Present complex data, workflow, floor plans to senior leadership teams. · Review new market trends or analytical platforms to ensure best practice is implemented within operational solutions. · Engage with all key departments – Laboratory operations, Transformation, Finance, HR and Procurement · Engaged with external stakeholders including Trusts. · Co-ordinating input from broad, multi-disciplinary project teams to ensure effective delivery of projects, including the management of changing demands and pressures. · The ability to make judgments on limited information against tight timescales and despite conflicting demands from different stakeholder groups is a key requirement of the role. Working for our organisation Your development and learning You will have a suite of learning opportunities available through The Synnovis Way Development programme which is used across Synnovis to enable you to reach your potential, learn new skills and achieve your goals. This is managed between you and your line manager in line with your own personal and professional development ambitions. You can apply for finance to drive innovation and service development for the benefit of patients through our Innovation Accelerator Fund. Detailed job description and main responsibilities At Synnovis, we are currently shaping the future of pathology services by creating a world-leading Hub and Spoke pathology network with our NHS partners. A large part of this modernisation will involve moving 70% of our services to a purpose built, state of the art Hub laboratory in the heart of London. For now, the job you are applying for will be based at one of our hospital sites however, from 1 April 2024 our people and services will start to move to our Hub laboratory in Blackfriars, Southwark, SE1, with some work remaining in refurbished essential services laboratories across our hospital network, focusing on the rapid turnover of urgent tests. Please do ask your recruiting manager if you wish to find out more. Currently our offices are based in Paris Garden, Blackfriars SE1, or Francis House, Southwark SE1 however at present these are temporary locations. We expect to move to new offices in the Hub building located in Blackfriars in 2024. Duties and Responsibilities The post holder reports to the Director of Design Development of Operations across the full range of their duties and responsibilities and is required to provide leadership to the designated areas of responsibility. They will support the improvement and modernisation of operational services across the business to provide an efficient, customer focussed services. They will lead operational teams and deploy project management and change management expertise for supporting operational managers on the planning, structuring, design, delivery and identification of modernisation and consolidation projects. Service Design and Development Support for the improvement, modernisation, and operational excellence of services, including continuous service improvement, reorganisation and laboratory consolidations which improve outcomes and support the delivery of Synnovis’s clinical strategies and achieve value for money. Provide End to End solution design · Have a strong background in equipment modelling and be able to influence operational teams regarding the most optimised/efficient layouts · Utilise data to create resource models including various shift patterns · Work with the operational teams to pull together optimised process maps in Visio · Use Visio to create comprehensive floor plans and workflows that will feed into Scope of Works and construction plans · Reviewing large scale datasets to understand workload volumes, to calculate capacity to bring-in additional work, or improve profitability in existing contracts, as well as ensuring best fit solutions are deployed · Quantify benefits of proposed new processes or solutions Present complex data, workflow, floor plans to senior leadership teams. Review new market trends or analytical platforms to ensure best practice is implemented within operational solutions. Engage with all key departments – Laboratory operations, Transformation, Finance, HR and Procurement Engaged with external stakeholders including Trusts Continue to develop greater and wider understanding of the concepts, methodologies, skills and techniques involved in service improvement and transfer these onto others as required. Project Management Co-ordinating input from broad, multi-disciplinary project teams to ensure effective delivery of projects, including the management of changing demands and pressures. Provide expertise to projects, including: · Project scoping and building business cases · Examination, analysis and developing solutions · Benefits identification and tracking · Project preparation · Process re-design and implementation of modernisation initiatives Ensure all project plans are realistic, responsible for implementation / delivery are owned and the schedule of benefits delivery is congruent with financial budgeting process. Develop relationships and influence to ensure ownership of transformation is achieved. Utilise the core tools and techniques of transformation, and the project management framework of the business and apply these to projects. Produce clear visual material, project documentation, and data for use in reports, local briefings, workshops and meetings for both internal and external presentations. Leadership and organisation development Design the reconfiguration of laboratory working practices and the skills mix of resource to achieve on-going optimum flexibility in the workforce to service anticipated and existing work patterns. Deal with external stakeholders as an ambassador for Synnovis regarding services and operational issues. Performance Management Keep the Director of Design Development of Operations up to date with regular performance and exception reporting. Proactively identify areas where our service delivery can be improved. Processes and standard operating procedures (SOPs) Ensure the governance process in the management of change is followed with by all parties and escalated through the proper governance routes. Communication and Relationships: The ability to make judgments on limited information against tight timescales and despite conflicting demands from different stakeholder groups is a key requirement of the role. Ensure operational teams are kept up to date with process and service areas that need improvement and plans to improve them. Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guy’s & St Thomas’ NHS Foundation Trust and King’s College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London. The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services. The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers. Synnovis’ Corporate HQ; housing our Finance, Procurement, HR, Service Improvement and Business Development teams. We have a relaxed, but professional atmosphere with monthly corporate updates to keep you informed on our progress. Situated 5 minutes from Southwark station you will have easy access to the vibrant South Bank and local amenities Person specification Qualifications Essential criteria BSc (Hons) Biomedical Science or equivalent MSc Biomedical Science (or related subject) Documented evidence of Continuing Professional Development Lean six sigma qualification Desirable criteria HCPC registration as Biomedical Scientist Experience Essential criteria Proven track record of operational management experience in an acute complex pathology service environment Track record of End-to-End solution design Have a strong background in equipment modelling, resource modelling, floor plan creation and optimisation of workflows Able to influence operational teams regarding the most optimised/efficient layouts Experience of working with external platform suppliers Value stream mapping Current and future states, process mapping, process flow, algorithms Workplace organisation (5S, visual management) Experience with delivering results in a matrix structure through impact, influence, and credibility Experience in identifying issues and structuring problems, leading quantitative and qualitative analysis, synthesizing and developing recommendations – leading to action. Skills & Knowledge Essential criteria Comprehensive knowledge of pathology including specialist services and internal interactions within and between the Pathology disciplines. Comprehensive understanding of project management including project risk management. Ability in leading and managing change effectively. Excellent inter-personal, communications and influencing skills, both oral and written. Ability to manage and deliver to deadlines and within resources. Exceptional level of analytical skills, including analysis of data using Excel / related tools. Extensive experience in Visio Has the drive and energy to make things happen. Has resilience, patience, authority, gravitas, and an ability to influence widely. Demonstrable commitment to and focus on quality. Operates with integrity and openness Ability to influence other people to accept a point of view, adopt a specific agenda or take a course of action. Desirable criteria Project management skills Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy. Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependent on your availability and location. For our Permanent workforce w e offer a competitive benefits package. All employees are entitled to: Contributory pension scheme Generous annual leave entitlement Ground breaking development opportunities Safeguarding children and vulnerable adults. All employees have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role. Please apply for this post on-line. If you have problems with using the online process, or need any assistance, please email [email protected] Your e-mail address is important to us. We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within three weeks of the closing date, please assume that you have not been short-listed on this occasion. Thank you for your interest in Synnovis. Further details / informal visits contact Name Nicki Kirkman Job title Director, Design Development Operations Email address [email protected] If you have problems applying, contact Address Synnovis Open Monday to Friday 9am to 5pm Telephone 01629 702340