Location
London office with an expectation of two days in-person working per week on average. Flexible working arrangements, including hybrid and remote options, can be discussed and agreed with the line manager subject to role and business needs.

Hours
Full time

Salary
£30,220 per annum

About the Role
An exciting opportunity has arisen at the National Housing Federation (NHF) for a Desktop Support Engineer. The NHF represents nearly 600 housing associations providing 2.6 million homes across England. In this role, you will take complete responsibility for the helpdesk queue, owning all calls logged and collaborating with the ICT team to deliver effective resolutions. You will install, troubleshoot, diagnose, maintain, upgrade, and audit all applications, hardware, and equipment to ensure optimal workstation performance. Working closely with the ICT team, you will help maintain an effective, secure, resilient, and future-ready ICT infrastructure. Additionally, you will ensure all systems and configuration documentation is kept up-to-date.

Benefits
- 27 days’ annual leave plus statutory holidays and 3 closure days over the Christmas period
- Flexible working including hybrid, working from home, flexitime, and TOIL scheme
- Attractive family friendly policies
- Private healthcare cover
- Season ticket loans
- Employee awards and training and development opportunities

Experience
- Windows Server Administration experience
- Managing Office365 implementations including MS Teams and SharePoint; experience administering Exchange Online
- Building and deploying laptop and desktop PCs using a standard image
- Thorough knowledge of TCP/IP, LANs, WANs, and VPN technology
- Good troubleshooting skills

About you
- Strong communication and customer service skills with the ability to listen, engage, and resolve colleagues' issues in a friendly and supportive manner

Qualifications
No specific qualifications are stated as mandatory; however, relevant technical experience and skills are essential.