Location
London office with an expectation of two days in-person working per week on average. Flexible working arrangements, including hybrid and remote working, can be discussed and agreed with the line manager subject to role and business needs.

Hours
Full time

Salary
£30,220 per annum

About the Role
An exciting opportunity has arisen at the National Housing Federation (NHF) for a Desktop Support Engineer. NHF is the voice of housing associations in England, representing nearly 600 housing associations providing 2.6 million homes to around six million people. The role involves complete responsibility for the helpdesk queue, taking ownership of all calls logged and working with ICT team members to find effective resolutions. You will install, troubleshoot, diagnose, maintain, upgrade and audit all applications, hardware and equipment to ensure optimal workstation performance. Working closely with the ICT team, you will help ensure the NHF's ICT infrastructure is effective, up to date, secure, resilient, and capable of supporting current and future technology developments. You will also ensure all systems and configuration documentation is kept up-to-date.

Benefits
- 27 days’ annual leave plus statutory holidays and 3 closure days over the Christmas period
- Flexible working including working from home/hybrid working and flexitime/TOIL scheme
- Attractive family friendly policies
- Private healthcare cover
- Season ticket loans
- Employee awards, training and development opportunities

Experience
- Windows Server Administration experience
- Managing Office365 implementations including MS Teams and SharePoint; experience administering Exchange Online
- Understanding of building and deploying laptop and desktop PCs using a standard image
- Thorough knowledge of TCP/IP, LANs, WANs and VPN technology
- Good troubleshooting skills

About you
- Strong communication and customer service skills with the ability to listen, engage and resolve colleagues' issues in a friendly and supportive manner

Qualifications
Right to work in the UK is essential. The NHF does not sponsor UK work visas.