Location
West London

Hours
Casual and fixed term positions available

Salary
£14.18 per hour (Plus anticipated increase from 1st October 2025)

About the Role
The Lyric Hammersmith is the civic and creative heart of West London. We believe that everyone deserves to experience the life changing impact of theatre. In our big, beautiful theatre, we tell stories that matter and work with exceptional talent to make ambitious, entertaining, inspiring shows for our audience in West London and beyond. We are now recruiting for Duty Managers to provide relief support to the Visitor Experience Management team. While on duty, you will take full operational control of the building and the visitor experience operation, which includes all customer contact points within the Visitor Experience, Bars & Catering, and Box Office departments. You will also act as the Duty Venue Manager during performances, events, and other activities. This role carries operational responsibility for the health and safety of all building users, including staff and the public. You will coordinate the on-the-ground response to incidents and act as a key communications conduit between all operational departments, including Production, Facilities, Young Lyric, and the visitor-facing teams. The Lyric is committed to creating a diverse and inclusive workforce and encourages applications from people of all backgrounds, particularly from the global majority and disabled candidates. We are proud to be a Disability Confident Committed Employer and support parents and carers working in theatre.

Experience
Experience in a customer-facing or operational role within a busy venue or theatre environment is desirable.

About you
- Strong leadership and communication skills
- Ability to manage multiple teams and coordinate across departments effectively
- Calm and confident in managing health and safety incidents
- Committed to delivering excellent visitor experience
- Passionate about theatre and the arts
- Inclusive and supportive of diversity in the workplace

Qualifications
There are no specific qualifications required, but relevant experience and a proactive approach to health and safety and venue management are essential.