Here at Octopus Energy ECO, we’re responsible for delivering the government mandated eco obligation scheme on behalf of Octopus Energy! We are super passionate about helping customers on low income and benefits to improve the insulation in their homes, to help reduce their bills and carbon emissions 🐙 We are looking for a forward thinking individual to join our growing ECO Operations team. You will work in collaboration with existing Head of Ops to ensure the successful completion of ECO4/GBIS as well as focus on the continual improvement of our model to enable future scheme success. Your primary focus will be in invoicing and notifications of projects and measures that have reached handover. This role offers remote working, although regular visits to one of our fantastic offices, such as those in London or Brighton is preferred. What you'll do Lead: Oversight of the operational team tasked with ensuring timely partner payments and notify Ofgem of completed measures & projects. This will involve your team managing data led processes, invoicing and debt recovery as well as handling complex reporting critical to the scheme's success. Innovate: Liaising with leadership team to roll out continual improvements to our model, ensuring the continued resilience of the model whilst challenging us to always improve. A key focus of this will be tech led upgrades and use of innovation, such as AI, to streamline manual tasks You will lead & drive the vision, success, and team responsible for: Run recurring “request for invoice” tasks to ensure partners are able to access payment of completed measures/projects Ensure that subsequent payments requests are processed in a timely manner Submit notifications of completed work to Ofgem within legislative timeframes Work in collaboration with Ofgem and partners to ensure any queries, duplicates and data corrections are resolved in a timely manner Deliver adjustments through invoicing and ensure reconciliation and debt recovery management Close down measure/project rejections with Ofgem and through invoicing adjustments Deliver reporting across whole business and develop an improved data visualisation solution Deliver process improvements in line with our vision What you'll need Proven ability to excel in high-pressure environments while consistently meeting critical deadlines, ensuring the delivery of high-quality and accurate results Strong background in scheme delivery and/or extensive experience in managing billing and invoicing teams is beneficial, demonstrating a thorough understanding of project management, financial processes and compliance Exceptional leadership and communication skills, with a successful track record of guiding teams through complex projects and cultivating a culture of accountability and collaboration Experience in driving process improvements and implementing change initiatives, with a strong emphasis on automation and AI-driven solutions to enhance operational efficiency Expertise in reporting, spreadsheet management, and database management, ensuring data integrity and reliability in all operations Outstanding communication and mathematical skills, enabling effective analysis and interpretation of data to support strategic decision-making Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right Octo-fit! Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. Visit our perks hub - Octopus Employee Benefits