Founded in 1866, Harlequins is one of the most iconic rugby clubs globally. Recognised around the world, we are proud to be a founding member of the RFU, boasting more Presidents than any other club, as well as a healthy dose of current and legendary Men’s and Women’s international players. As leaders of the game, we are ambitious to build on our success. To do this we move at tempo, we are unconventional in our thinking and approach, and we recognise the value that each role in the team plays in delivering success. The role in brief: The primary objective of the role is to provide a quality, market leading and customer orientated service through effective administration and customer service techniques. This role is required to co-ordinate all Conference & Events bookings, to proactively selling and exceeding customer expectation; to consistently ensure the highest standards of accurate and timely customer, staff and management information; and to ensure all administration is accomplished effectively and accurately in order to provide a seamless handover to the Operations team. The Details: · Based at Twickenham Stoop Stadium · Reports to Conference & Events Sales Manager · Monday to Friday / very occasional evening & weekend availability Accountabilities: * To be polite, professional and friendly at all times with customers, clients and colleagues * To ensure the highest level of customer care is adhered to at all times * To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations * To maximise all sales opportunities through selling techniques * To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice * To actively gain customer feedback, passing information gained, on to your line manager. * To conduct customer show rounds to maintain and develop relationships with key clients * Ensure all event information is entered into Delphi to the required company standard and handed over in good time to the Operations team * Demonstrating industry awareness of trends and innovations and where applicable, applying these to your everyday work * Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required * Be prepared to attend all relevant training sessions and meetings * To promote Harlequins and maintain a positive company image Event coordinate internal, commercial, corporate and private conferences and events at the Stadium * To collate completed work orders, floor plans, and monthly schedules on a weekly basis for the operational C&E meeting * Provide administrational support to the operations department including but not restricted to producing signage, event menus, table plans, place cards...etc The person: * Excellent communication and interpersonal skills. * Keen eye for attention detail. * Builds good working relationships with all stakeholders and delivers a service that exceeds expectations. Relationships are characterised by a high level of acceptance, co-operation and mutual respect. * Responds quickly to changing circumstances by being flexible. To not only accept change but to seek it out. Value different perspectives and ideas. * A real “people” person, with rounded leadership and planning skills, with a capacity to grow and develop into new areas of expertise as required * Well versed in clarifying client and customer requirements * Ability to work to deadlines * Strong working knowledge of Microsoft and CRM products