About The Role What is the purpose of the role The Facilities Assistant reports to the UAL Facilities Manager and is a member of OCS working on the UAL Estates Facilities Assistants Team, who are responsible for the delivery of customer focused FM support and premises services and whilst carrying out their duties to ensure a secure, well maintained and friendly environment for staff, students and visitors. The post holder will be required to work a rotating shift pattern, which will be five days over a six day week, including some Saturdays. The shift operating times are Early 07:00 – 15:00 and Late 14:00/14:30 to 22:00/22:30 (depending on local college requirements). The role requires that the post holder has a flexible approach as they may be required at short notice and on some occasions within the same day to move between UAL College buildings to ensure the operational requirements are maintained across the 6 days. You will be working Monday to Friday with occasional Saturday, day off in lieu during week if Saturday worked, from 07:00 to 23:00, 40 hours per week. Duties and responsibilities To undertake opening and closing arrangements for one or more properties in accordance with published procedure/times ensuring that all access and exit routes are available. To undertake daily premises audits/inspections (to include lighting, heating, fire extinguishers, safety system checks, meter readings etc) against a set checklist, reporting the findings to the duty Facilities Manager. To log any identified faults or work requests on the helpdesk and to close any completed work requests that have been assigned to you. To act as a service ambassador for the Estates Department always aiming to achieve excellence through your daily interactions with Staff, Students and Visitors. To ensure that the University’s premises are maintained in a safe and tidy condition by ensuring that staircases, circulation routes, receptions, plant rooms, corridors, pavements, car parks, external areas, access points, exit points, delivery and evacuation areas are kept clear of obstructions and litter at all times. To undertake regular cleaning of ground floor windows, doors, external surfaces, glazing, etc particularly to prominent locations i.e. receptions, entrances, etc. To ensure consumable stocks for all toilets and staff kitchens are monitored and maintained throughout the operating hours and that these facilities are inspected for cleanliness and faults at regular agreed intervals completing inspection charts where appropriate. To process all incoming and outgoing deliveries including the recording and safe porterage of all non-specialist items within and between designated properties, ensuring that deliveries are accepted in accordance with published procedures and stakeholder requirements. To undertake a range of porterage duties ensuring that specified room furniture layouts are delivered in accordance with published procedures and stakeholder requirements. To undertake mail sorting, franking and delivery duties to meet user requirements including distributing mail within and between multiple local properties where required Receiving and storing securely all lost property, and maintaining the Lost Property Register. To provide a professional first-line access control/security presence at specified properties, ensuring the safe access and egress of authorised staff, students, visitors and contractors in accordance with published procedures. To wear at all times the approved official uniform, security identification (SIA Door Supervisor License) and appropriate personal protective equipment. To meet and greet all visitors in a courteous and professional manner, dealing with enquiries as appropriate, alerting hosts of their visitors and or directing visitors to venues as appropriate, in accordance with local College arrangements. Managing and controlling car parking access in accordance with local arrangements. To maintain an effective key register and key issue control system. To undertake health and safety duties and responsibilities as required by the post. To ensure adoption and compliance with all recognised and published health and safety guidance documentation, procedures, systems, etc. To undertake the duties of a First Aider, undertaking certified training where necessary and appropriate to maintain valid certification. To regularly review first aid stocks/equipment and replenish supplies as necessary. Under the direction of the Facilities Manager or in their absence, to respond to incidents whether as part of a local response, or as part of a wider Disaster Recovery event, performing such duties as are appropriate to the role and in accordance with published guidance on incident control. To perform such duties consistent with your role as may from time to time be assigned to you anywhere within the University To work in accordance with the University’s Equal Opportunities Policy and the Staff Charter, promoting equality and diversity in your work To undertake continuous personal and professional development, and to support it for any staff you manage through effective use of the University’s Planning, Review and Appraisal scheme and staff development opportunities To make full use of all information and communication technologies in adherence to data protection policies to meet the requirements of the role and to promote organisational effectiveness To conduct all financial matters associated with the role in accordance with the University’s policies and procedures, as laid down in the Financial Regulations PERSON SPECIFICATION Experience of working in a public facing position within a higher education or similar environment. SIA accreditation (essential) Trained first Aider (desirable) IOSH working safely (desirable) Relevant Experience Experience in completing building audits such as health and safety, lighting, heating, fire extinguishers, safety system checks, meter readings etc., Demonstrable knowledge and experience of facilities and security operations to include portering, post and furniture moves Excellent customer-focused service and attention to detail at the forefront of working Practical working knowledge of Helpdesk such as logging work requests and reporting faults and the completion of jobs within the system. Competent to assess risk and contribute to the creation of risk assessments. Communication Skills Communicates effectively orally and in writing Competent in the use of Microsoft Packages such as word, excel Competent in writing emails with a good command of English language/grammar Teamwork To work and engage as a collaborative member of the team Fit and able to stand, walk for long periods and complete regular manual handling tasks Planning and Managing Resources Ability to manage priorities and organise work to achieve deadlines. Student experience of customer experience Provide a responsive, positive and professional customer service experience Creativity, Innovation and Problem Solving Ability to make decisions and find solutions using own initiative to resolve day-to-day problems. About Us OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.