Ward Security is on the lookout for a Front of House Security Officer, who will join our busy team at 49 Park Lane, London. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented previous experience is essential. Position: FOH Officer Pay rate: £14.87 per hour Shift Pattern: 3 days, 3 nights, 3 off rolling days, nights Location: 49 Park Lane, London, W1K 1PS Must have: • Valid Frontline SIA license • Proven work experience as a FOH Officer -min 1 year • Excellent customer service and communication skills • High level of self-presentation • IT literate- Ability to operate detecting systems and emergency equipment • Quick thinking and problem-solving skills • A positive attitude to dealing with people and taking on challenges • Excellent organizational skills Duties: • Act as a point of contact and information centre to staff and visitors. • Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. • Report any issues to the supervisor or duty manager • Always conduct yourself in a professional manner • Respond to emergencies • Deal with conflict in an appropriate manner if required • Write up incidents to the standard expected by Management • Carry out ID checks • Be vigilant to the Health and Safety risks • Work on own initiative • Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1000+ of our amazing people operating nationally. We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”. Why Work For Us? Well apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online e-learning, and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.