Front of House Team Leader Nuffield Health Surbiton Fitness and Wellbeing Club | Front Of House | Permanent | Full time £28,000 per annum 40 Hours per week Our team in Surbiton Fitness & Wellbeing Club currently have an internal opportunity for a Front of House Team Leader. Continue your journey with us whilst we'll support you to be your best. About the Role The post holder will be responsible for delivering and ensuring professional customer service whilst maintaining operational standards. There will be a large focus on diary management and resource planning within the role. As the welcoming face of our club, your job will be to meet and greet all visitors. Importantly, you'll ensure the smooth running of reception by answering calls and dealing with membership enquiries, and to support the Fitness Suite with appointments, queries relating to assessments, inductions and studio class bookings. You have outstanding communication and customer service skills gained within a leisure or hospitality role. You're approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience. You're an energetic team player with exceptional planning and organising skills. Key Requirements Supervisory experience High quality client service interaction Strong resource management skills, including use of complex IT systems Ability to prioritise and deal with varied workload effectively Experience in administrative/office environment Ability to multi-task and work under pressure Proven self & team motivator Flexibility to cover staff absences & sickness Clean and presentable appearance Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With everything from private healthcare to a cycle to work scheme, financial wellbeing support and more - at Nuffield Health, we take care of what's important to you. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role. It starts with you.