We are looking for a passionate operational manager for Origin Coffee's south of the river location in Southwark. If you enjoy the hustle and bustle of city workers and those visiting and see yourself taking ownership of our successful London sites as your work home we'd love to hear from you and how you can deliver on the following: As General Manager, you will have a strong background in speciality coffee and proven operational experience in hospitality. You will lead in amplifying the benchmark for speciality coffee aficionados in Southwark, London by raising Origin Coffee's presence and maintaining our brand's philosophy. You will lead and develop a team of baristas, ensuring impeccable customer service, whilst implementing operational adjustments for profitability and brand success. Supported by our Head of Retail, directors, and functional leads, including creative direction, strategy, and ambition, your main areas of focus will be: Brand and Marketing retail displays Communication Education and Training Financials Health and Safety Operations People Origin Coffee operates from Bristol, Cornwall and London, the roles in your direct team are: Head of Retail, national role based in London - your Line Manager General Manager, The British Library, London General Manager, Charlotte Road, Shoreditch, London General Manager, Scoresby Street, Southwark, London (this role) General Manager, Victoria Street, Bristol General Manager, The Roastery, Cornwall Baristas - all locations and at various levels of training and development. In addition, we have over 110 employees and many of the Origin Coffee team work from various locations, depending on their roles and general working locations. Southwark is a frequent 'working from' location primarily for our wholesale, brand and marketing teams. Key areas of responsibility for the success and smooth day-to-day running of the Southwark location, include: Brand and marketing Responsible for maintaining the retail displays and store designs so the customer has the best experience of the Origin brand. Ensure all retail displays and store designs are maintained and in line with brand guidelines. Lead and support all events, and functions in liaison with our Events Manager. Communication Establish and maintain effective communication channels with key departments and to ensure operational efficiencies Cascade all necessary information to key members of your team so they feel suitably Financials Lead the site to meet and/or exceed financial obligations and profitability through overseeing and actively participating in sales, labour productivity, cost control, and effective purchasing. Manage and analyse financial KPIs including wages to sales, P&L average transaction values and oversee cogs and cash flow. Build on existing customer loyalty and streamlining revenue. Education and Training Work with our Head of Retail and Head of Education to deliver exceptional education and training. All touch points aspire to provide an experience 'in pursuit of coffee excellence' including our own baristas' career journeys, our retail shop customers, home enthusiast courses and event attendees ensuring Origin provides a seamless education experience at every opportunity. Health and Safety Maintain a safe, secure, and legal work environment including health & safety, risk management and assessment including food safety compliance (TRAIL). Health and safety compliance including food hygiene. Team training including HACCP, First Aid, and SCA Coffee Diploma (delivered by Origin). Operations Implementing, monitoring, adhering to, updating, and enforcing compliance with all Origin Coffee and company policies to ensure a consistent and compliant operation. Implementing and updating Origin Coffee's Standard Operating Procedures (SOPs) based on the needs and limitations of the business, proposing new strategies as necessary. Managing supplier relationships, both existing and new, to ensure the best value in terms of price, delivery, and business terms. This includes working with suppliers to achieve the desired Gross Profit percentage (GP%) and cost of sales Key Performance Indicators (KPIs). Monitoring and controlling stock inventory to reduce wastage and contribute to GP% and cost of sales KPIs. Managing customer service and front-of-house operations to maintain continuity of service and uphold impeccable standards. Collaborating with your team of baristas to select a range of coffees, including mainstays, single origins, and featured varieties, to ensure the café consistently brews exceptional coffee that matches the best offerings in the UK and Europe. Demonstrating expertise in brewing exceptional coffee, including espresso, pour-over, and latte art techniques. Displaying meticulous attention to detail and a dedication to consistency in a demanding, high-standard environment. Organizing and maintaining deep clean rotations to ensure a clean and hygienic café environment. These responsibilities are essential for maintaining a successful café operation that delivers high-quality coffee and exceptional customer experiences. Health and Safety Maintain a safe, secure, and legal work environment including health & safety, risk management and assessment including food safety compliance (TRAIL). Health and safety compliance including food hygiene. Team training including HACCP, First Aid, SCA Coffee Diploma (delivered by Origin). Operations Implementing, monitoring, adhering to, updating, and enforcing compliance with all Origin Coffee and company policies to ensure a consistent and compliant operation. Implementing and updating Origin Coffee's Standard Operating Procedures (SOPs) based on the needs and limitations of the business, proposing new strategies as necessary. Managing supplier relationships, both existing and new, to ensure the best value in terms of price, delivery, and business terms. This includes working with suppliers to achieve the desired Gross Profit percentage (GP%) and cost of sales Key Performance Indicators (KPIs). Monitoring and controlling stock inventory to reduce wastage and contribute to GP% and cost of sales KPIs. Managing customer service and front-of-house operations to maintain continuity of service and uphold impeccable standards. Collaborating with your team of baristas to select a range of coffees, including mainstays, single origins, and featured varieties, to ensure the café consistently brews exceptional coffee that matches the best offerings in the UK and Europe. Demonstrating expertise in brewing exceptional coffee, including espresso, pour-over, and latte art techniques. Displaying meticulous attention to detail and a dedication to consistency in a demanding, high-standard environment. Organizing and maintaining deep clean rotations to ensure a clean and hygienic café environment. These responsibilities are essential for maintaining a successful café operation that delivers high-quality coffee and exceptional customer experiences. Requirements To be successful in this role, these are the things that matter the most: Proven experience working in a reputable speciality coffee and hospitality establishment. This demonstrates your knowledge of the industry and familiarity with the standards of excellence. Possesses an energy and natural talent for creating connections and building relationships within the coffee industry. This includes networking with suppliers, and industry professionals, and fostering a sense of community. Ability to inspire and lead by example, serving as a hands-on leader who can energize and motivate a team of coffee enthusiasts. Your leadership should encourage teamwork and create a positive and productive work environment. Experience in demonstrating effective teamwork, collaborating with colleagues to achieve common goals and deliver exceptional results. Thrive in a fast-paced, high-pressure environment. You are comfortable working under managed pressure and can maintain composure and efficiency during busy periods. Display confidence in abundance, backed by a focus on detail and a commitment to maintaining high standards. Your meticulous attention to detail ensures that all aspects of the café operations are executed flawlessly. Enthusiasm for developing and nurturing a team of staff, supporting their career progression, and providing training and development opportunities. You are invested in the growth and success of your team members. Natural ability to prioritize customer satisfaction without compromising on quality. Every customer should feel valued and receive exceptional service. Passionate about speciality coffee, exceptional food, and beverages, and delivering first-class service. Your dedication to quality and passion for the industry should shine through in all aspects of your work. Strong command of the English language, both written and verbal, to effectively communicate with staff, customers, and stakeholders. Display a natural flair for leading conversations and possess solid interpersonal skills. You can coordinate and influence a wide range of cross-department stakeholders, building trust and ensuring that Origin Coffee consistently delivers on its promises. Essential qualities to have Proven experience in a senior retail management role, preferably within the speciality coffee, food and beverage or hospitality industry. Proven experience of implementing excellent bar flow, including continuous people and process development. Proven experience in supporting events in the hospitality industry. Successful track record of opening and managing multiple retail locations, with a focus on delivering exceptional customer experiences. Strong project management skills, with the ability to lead cross-functional teams, manage budgets, and meet deadlines. Excellent leadership and team-building abilities, with a passion for coaching and developing staff. Strategic thinker with the ability to analyse market trends, identify opportunities, and make informed business decisions. Exceptional communication skills, both verbal and written, with the ability to engage with internal teams, external partners, and the local community. Understanding of the speciality coffee industry. Flexibility to travel and work extended hours as needed to Origin Coffee locations, as well as during a new site opening phase. Desirable qualities to have A strong grasp of developments in global speciality coffee. Benefits Competitive Salary Up to £35,000 FTE per annum DOE. Salary is negotiable for the candidate with the knowledge and skills required to fulfil all elements of the role. Nature of contract and working pattern Permanent and full-time. Origin supports flexible working options for the right candidate who can meet both the role and the needs of the business. Holidays 26 days including your birthday off, as well as 8 bank and public holidays (accrued if working). Pension Employer (5%) and Employee (3%) pension contribution, employees can increase their contribution. Mental Health and Physical First Aid Training We provide our employees with a toolkit for both preventing and addressing mental health crises in and out of work, providing genuine support, safety and happiness in the workplace. Enhanced Maternity, Paternity, Adoption, IVF Journey Leave and Pay We recognise the importance of family and provide enhanced pay to support all parents and their journey to becoming one. Transitioning at Work Policy We want everyone at Origin Coffee to feel comfortable to be themselves at work. We are committed to promoting equity and diversity supporting our colleagues who identify as trans and providing support through any transitioning process. Financial Wellbeing Support We have partnered with Wagestream, a financial well-being provider that offers financial coaching, money management, debt advice, and individual-tailored advice. Employee Assistant Programme A comprehensive suite of support from an (EAP) including help with physical, mental, and financial wellness at work. Continued Professional Development We invest in all our employees by supporting personal development and encouraging you to broaden your experience and learning potential, led by you. SCA Training Everyone who works for Origin can embark on the SCA training programme. Depending on your readiness to learn you can dip your toe in or immerse yourself fully. It’s quite addictive! An Employee Referral Scheme Once you join Origin, you’ll want to introduce like-minded people to us. When you do, they settle in and pass their probation, you earn £200. Other Time off for volunteering, cycle to work scheme, free coffee at work and to take home, discounts in all our cafés and on our merchandise and partners. And of course, regular social and team events serving exceptional food, drink, and of course, amazing coffee!