Group Facilities Helpdesk Administrator Location: Surbiton Full time, Monday - Friday Salary: up to £30,000 per annum The Role As Group Facilities Helpdesk Administrator you will report directly to the Head of Facilities and be responsible for maintaining and updating the Facilities Compliance Dashboard and individual Home Compliance records. You will direct and signpost calls and emails to the internal team or to external suppliers and contractors as appropriate. You will also build and maintain relationships with internal and external stakeholders to support Homes to remain legally compliant, safe and fit for purpose. Please note: Only applications with the right to work in the UK may apply to this role. Rewards and Benefits Mental health support via our Employee Assistance Programme - a free and totally confidential health & wellbeing resource, offering a personalised programme that suits YOU Employee Benefits Scheme - saving you money from thousands of exclusive deals and discounts for your favourite brands across different categories, including groceries, holidays, fashion, electronics and more DBS cost refunded upon completion of probation Full training and Induction programme for all staff. Working with Buddy and Mentor experience Fully funded apprenticeship programme available with opportunity to develop your career Job Requirements As Group Facilities Helpdesk Administrator you will have a strong customer focus and be familiar with care home equipment and security systems with a good understanding of safety regulations in care homes estate management. You will also have: Excellent communication skills and confidence when engaging and liaising with stakeholders at all levels Good organisational and time management skills Excellent Data Entry skills and telephone manner Intermediate Microsoft Office skills with a good understanding of Excel Sound judgement in how best to refer on complex or urgent issues Comfortable with occasional business travel