Job title: Head of Implementation & Adoption Location: London / Bristol - Hybrid Salary: £110,000 - £125,000 Closing date for applications: Friday 27th September 2024 Kaluza wants to power a world where net-zero is within everyone's reach, by building the platform that will accelerate a sustainable, affordable and resilient energy transition. It's a huge challenge, but often the toughest problems are the most rewarding to solve. Since launching in 2019, Kaluza's technology has been empowering some of the biggest energy suppliers to better serve millions of customers. From revolutionising billing to smart electric vehicle charging, our real-time cloud platforms transform supplier operations, reducing cost to serve and boosting engagement. And most importantly, they enable suppliers' customers to drive decarbonisation with smart, low carbon technologies. We have a strong flexible, hybrid working ethos, we aim to be as flexible as possible to balance work with life. Teams can choose how and where to work, whether it's from one of our lovely offices or from home or a mixture of both. Each team is different but we do like to get together monthly/quarterly as teams - if they are not at your local office we will cover the costs of travel and accommodation if necessary. As a company we come together annually for our conference and end of year celebrations! Where in the world of Kaluza will I be working? The Head of Implementation & Adoption at Kaluza is responsible for customer success programmes in the UK and EU region. The person in this role will have direct oversight of Kaluza's SaaS implementation programmes for new customers, and ensuring customer success in the long run through programmes of enhanced product adoption. The successful candidate will support and be supported by the Kaluza executive team and will carry significant influence with customer senior management, therefore applicants must have experience of influencing at C-Level in large organisations. The successful candidate will also lead a growing team based in the UK, so will have a passion for people development. You'll be working on the Kaluza's Energy Retail platform. This is a SaaS technology platform that aims to revolutionise the operating platforms for energy retailers globally. This platform has been built with scale and technical quality in mind and is the foundation for decarbonisation efforts by Kaluza's customers. You'll be working on Kaluza's Flexibility platform. Designed to be the nervous system connecting energy retailers, grid operators, and consumers, Flex will aid us in creating the distributed, consumer-centric, dynamic energy system of the future. Bridging the gap between distributed renewable generation and smart devices, it helps consumers shift their energy consumption to times when there's more renewable energy. This not only saves them money, but enables society as a whole to meet the challenge of decarbonising transport and residential heating/cooling. We're also supporting this vital shift by building the innovative technology behind unique, market-leading customer propositions like Vehicle to Grid and Drive Anytime Energy Plan with our energy retailer partners. What will I be doing? Customer Success Programme Management: Customer programmes accountability: that means delivery of successful implementation and improvement programmes via the Customer Success team. Represent the portfolio of programmes at all levels of the organisation, with particular focus on guiding the executive leadership team (CEO and staff). Business development and growth: contributing to sales efforts to win new business with a focus on developing implementation plans and strategies that support Kaluza's ambitious growth plans. Departmental Leadership: Develop and grow a cross-functional team that is equipped to lead customer success programmes with a high degree of autonomy and professionalism. Foster a collaborative and high-performance culture within the organisation. Play an active role in the wider leadership community including leading and participating in projects and activities outside your function Stakeholder Management: Act as the senior point of contact for customers during the implementation phase, ensuring clear communication and alignment. Develop strong relationships with key stakeholders and executive sponsors, providing regular updates and managing expectations. Continuous Improvement: Drive process improvements and best practices within the customer success department. Analyse portfolio performance metrics and feedback to identify areas for improvement and implement corrective actions as necessary. Is this the job for me? Ideally you'll have/be Been a leader in change delivery within large organisations, ideally with major technology change at the heart of the transformations. Experience of working in a senior management role in the energy sector. The gravitas and charisma to influence senior leadership groups both within Kaluza and its customers' organisations. Strong leadership skills with the ability to inspire and motivate teams to achieve goals. Excellent communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders at all levels, with demonstrable experience of working with the senior-most members of an organisation. Advanced knowledge and, more importantly, experience applying modern project and programme management methodologies and best practices. Kaluza Values Here at Kaluza we have five core values that guide us as a business: We're on a mission, We build together, We're inclusive, We get it done, We communicate with purpose. Read more about our values over on our careers site. From us you'll get Pension Scheme Kaluza Share Scheme Discretionary Bonus Scheme Private Medical Insurance + Virtual GP Life Assurance Access to Furthr - a Climate Action app Free Mortgage Advice and Eye Tests Perks at Work - access to thousands of retail discounts 5% Flex Fund to spend on the benefits you want most 26 days holiday Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family Dedicated personal learning and home office budgets Flexible working — we trust you to work in a way that suits your lifestyle And more… Even better? You'll have access to these benefits from day 1 when you join. We want the best people We're keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential. We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you. Find out more about working in Kaluza on our careers page and LinkedIn.

Company pension, Employee discount, Private medical insurance