Location
Hounslow

Hours
Full Time

Salary
£86,544 per annum

About the Role
This is an exciting opportunity to join our Homelessness, Independence and Preventative Services which adopts a preventative approach across housing, health, and social care agendas. With new dynamic leadership at its helm, the Housing Directorate is pursuing a mandate to be the best local housing authority delivering for its residents.

If you want to be part of our new progressive leadership team, this is a unique opportunity for you as well as us. We are interested in what you can bring to help improve and develop our services for our customers. You will need to be energetic, enthusiastic, and ready for a new and exciting challenge where every day is different. You will have relevant work-based experience, a track record of putting service users at the heart of service delivery, and a desire to continue learning and developing your knowledge and skills.

About Us at Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

Our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds.

We serve a diverse community, have a diverse workforce, and are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, have thriving employee network groups, and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates.

Our Benefits
If you join us, you’ll have access to a range of employee benefits.

Experience
- Extensive knowledge and experience of the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017.
- Experience working with vulnerable people and leading multi-disciplinary housing teams.
- Proven track record in managing complex needs and diverse client groups.
- Extensive senior management experience in organisations of comparable scope and complexity.
- Experience in driving continuous improvement to deliver a first-class, modern, and flexible prevention-focused service.
- Skilled in leading, motivating and managing multi-disciplinary teams to achieve high standards and strategic objectives.
- Excellent interpersonal skills with the ability to build and maintain strong relationships with key partners and stakeholders.
- Critical thinker with innovative and creative problem-solving skills.
- Experience managing budgets, reviewing data, identifying trends and making informed decisions.
- Ability to travel independently around the Borough to meet professionals in community settings.
- Basic DBS check required.

About You
- Energetic, enthusiastic and ready for a new and exciting challenge.
- Passionate about customer services and putting service users at the heart of delivery.
- A visible leader adept at managing high volumes of work involving vulnerable residents.
- High personal integrity with respect for dignity and confidentiality.
- Committed to equal opportunities and improving accessibility.
- Self-motivated, highly organised and analytical with attention to detail.
- Excellent communicator who inspires and empowers teams while maintaining clear performance standards.

Qualifications
- It is desirable to have a degree or equivalent qualifications.
- Demonstrable work experience with evidence of continual professional development.