Person Specification Please study the items in this person specification carefully and when completing your application form. For this post we are looking for a person who can bring creativity and inspiration to the role, transforming the area into one where the curriculum is outstanding and outward-facing. There are four key requirements for this post and these are embedded in all the criteria: • Leadership – a vision for the service and a strategy to turn it into reality • Creativity – an imaginative, sustainable and systematic approach to quality improvement • Empowerment – a style of management which is pro-active, collaborative and consistent, and matches our values and principles • Equality - valuing and using diversity to drive achievement We need practical evidence of how well you meet each of the following criteria. Qualifications 1 Educated to degree level or equivalent, with relevant industry standard qualification(s) (for example, MCA, MCSE, ITIL, etc.) 2 Two years’ experience of managing customer facing services. 3 Have undertaken continuous professional development, particularly in these four areas: • IT service management • Project management • Industry standard technology solutions • Management and leadership Skills and experience 4 Technical environment: have an understanding of current technical solutions and be able to develop strategies to improve the full range of IT services. With a focus on: • Virtual technologies (server and desktop) • Network administration and IT infrastructure • Telephony systems (including VOIP) • Multi-site server suites • Data protection legislation • Quality frameworks and quality marks 5 Equality and diversity: be able to provide leadership on equality and diversity, and apply them to the management of staff, the curriculum and resources. With a focus on: • Driving forward innovation in IT services • A vision for IT from a data, system and IT perspective • Quality improvements as measured through KPIs, performance indicators and benchmarks • Creative ideas to promote learners’ access, treatment and attainment • Expand and use the diversity of the staff team/s • Create a secure, respectful and inclusive team culture 6 Practical leadership –developing the business, clients and services: be able to develop and apply a vision and strategy to IT services. With a focus on: • Clear direction • Creative ideas • Practical application • Measurable outputs • Effective prioritisation • Collaborative working 7 Practical leadership – staff: be able to manage a team, individuals and influence staff who you do not line management in line with the college values and principles. With a focus on: • Collaborative working • Creative environment • Structured support systems • Set and maintain high standards • Promote diversity and development • Challenging the way things are normally done 8 Quality and equality: be able to ensure excellence in the provision of IT services. With a focus on: • Setting standards • Working collaboratively • Monitoring progress and outcomes 9 Resources: be able to manage financial and human resources. With a focus on: • Attention to detail and accuracy • Systematic monitoring • Informed and practical approach to Health and Safety • Confident in reading financial data • Informed and creative application of funding • Creative solutions for efficient resource use 10 Managing change: be able to manage complex change. With a focus on: • Leadership – vision and purpose • Clear outcomes and planning • Collaborative and supportive working 11 Communication: be able to write clear, complex, jargon-free reports, talk to groups, chair meetings, articulate a case, and be empathetic, respectful and clear in one-to-one meetings With a focus on: • Clear and appropriate to audience • Structured and thoughtful • Complex ideas in simple language 12 Have an awareness and understanding of Safeguarding, Prevent and how to embed these into the curriculum