Location
Flexible - Home or Service Based, London

Hours
Full Time

Salary
£48,000 per annum

About the Role
Are you a strategic leader with a passion for HR excellence and social impact? Join Via, a forward-thinking charity committed to supporting people affected by substance use and social exclusion. We’re looking for a dynamic Head of People (HR) Operations to lead our People Team and drive continuous improvement across recruitment, HR systems, and compliance.
As Head of People (HR) Operations, you will lead the delivery of Via’s People Team Workplan, be the organisational expert on Safer Recruitment, and develop recruitment strategies. You will oversee HR systems, processes, and compliance to ensure a positive employee experience. You’ll manage and develop the People Operations team, covering Recruitment, Administration, and Payroll, while driving continuous improvement across all aspects of the employee lifecycle.

Experience
- Significant experience in HR operations leadership, ideally within the charity or non-profit sector.
- Expertise in Safer Recruitment and talent acquisition.
- Proven success in managing HR systems and delivering meaningful data insights.
- Strong leadership, project management, and stakeholder engagement skills.
- Up-to-date knowledge of UK employment law and regulatory requirements.

About you
- A passion for working with socially excluded or vulnerable groups.
- A process improvement mindset to enhance operational efficiency.
- Emotional intelligence and the ability to foster a high-performing, supportive team culture.
- Excellent time management and prioritisation skills in a fast-paced environment.

Qualifications
A CIPD qualification (Level 5 or above) or equivalent is preferred.